Mortgage company · complaint record
State Bankshares complaints
Filed under STATE BANKSHARES, INC.
Consumers have filed 59 complaints about State Bankshares since 2023, 22 of them in the last 12 months (+47% on the year before). It answered 100% on time and closed 5% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 59
- Last 12 months
- 22
- Answered on time
- 100%
- Closed with relief
- 5%
- Last 30 days
- 0
- Rank
- #83 of 595
Since May 2023
+47% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 3, 2026
Most complained-about mortgage lenders & servicers
State Bankshares complaints by month
The busiest month was April 2026 (5 complaints). Complaints in the last 12 months are up 47% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How State Bankshares answered all time
- Closed with monetary relief35.1%
- Closed with non-monetary relief23.4%
- Closed with explanation5491.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What State Bankshares complaints are about
Top State Bankshares problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 7
- Payment process 3
- Fees charged 3
- Private mortgage insurance (PMI) 2
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
- Paying off the loan 1
Where State Bankshares complaints come from
Most complaints: Minnesota (37), Arizona (4), North Dakota (4), Florida (2), Kansas (2).
State Bankshares compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | State BanksharesMortgages | - | 22 | - |
Compare side by side: State Bankshares vs Midwest Loan Services · State Bankshares vs Truhome Solutions · State Bankshares vs NEXA Mortgage · State Bankshares vs Hilltop
What people say about State Bankshares
All experiencesNo experiences with State Bankshares yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest State Bankshares complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 30, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Jul 6, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jun 16, 2026 | Bank accounts | Managing an accountCashing a check | Explained |
| Jun 11, 2026 | Bank accounts | Managing an accountCashing a check | Explained |
| Jun 11, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jun 11, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Jun 2, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Apr 24, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Apr 22, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Apr 15, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 14, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
Questions about State Bankshares
How many complaints does State Bankshares have?
State Bankshares has 59 complaints on record since May 2023, including 22 in the last 12 months and 0 in the last 30 days. That makes it number 1,027 of every company by complaints this year.
Does State Bankshares respond to complaints?
Yes. State Bankshares answered 100% of its complaints on time (within 15 days) and closed 5% with relief - money back or a fix; 4.5% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with State Bankshares?
The most common problems are trouble during payment process (21), managing an account (13), took or threatened to take negative or legal action (3).
Is State Bankshares legit?
State Bankshares is a real company with a public complaint record: consumers have complained about it 59 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is State Bankshares legit? for the signals, red flags and how to protect yourself.
Are complaints about State Bankshares going up or down?
Up. There were 22 complaints in the last 12 months against 15 in the 12 before (+47%). See every month.
How do I file a complaint against State Bankshares?
Complain to State Bankshares in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most State Bankshares complaints come from?
Most come from Minnesota (37), Arizona (4), North Dakota (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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