Company · complaint record
Travelex NY complaints
Filed under Travelex NY, Inc.
Consumers have filed 14 complaints about Travelex NY since 2015, none in the last 12 months. It answered 64.3% on time and closed 14% with relief for the customer. The most common problem is incorrect exchange rate.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 14
- Last 12 months
- 0
- Answered on time
- 64.3%
- Closed with relief
- 14%
- Last 30 days
- 0
- Rank
- -
Since July 2015
new vs the year before
Within 15 days
Money back or a fix
Newest: Feb 4, 2020
Travelex NY complaints by month
The busiest month was March 2016 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Travelex NY answered all time
- Closed with monetary relief17.1%
- Closed with non-monetary relief17.1%
- Closed with explanation1285.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Travelex NY complaints are about
Top Travelex NY problems
Where Travelex NY complaints come from
Most complaints: Colorado (2), Oregon (2), Pennsylvania (2), California (1), District of Columbia (1).
What people say about Travelex NY
All experiencesNo experiences with Travelex NY yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Travelex NY complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 4, 2020 | Money transfers & apps | Problem with customer service | Explained |
| Oct 17, 2019 | Money transfers & apps | Unexpected or other fees | Explained |
| Aug 18, 2019 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Fixed |
| Apr 10, 2019 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jun 26, 2018 | Money transfers & apps | Problem with customer service | Explained |
| Nov 15, 2017 | Money transfers & apps | Incorrect exchange rate | Explained |
| Aug 1, 2016 | Prepaid & gift cards | Unauthorized transactions/trans. issues | Money back |
| Jun 15, 2016 | Other financial services | Incorrect exchange rate | Explained |
| Apr 17, 2016 | Other financial services | Customer service/Customer relations | Explained |
| Mar 14, 2016 | Prepaid & gift cards | Fraud or scam | Explained |
| Mar 12, 2016 | Prepaid & gift cards | Managing, opening, or closing account | Explained |
| Jan 29, 2016 | Other financial services | Fraud or scam | Explained |
Questions about Travelex NY
How many complaints does Travelex NY have?
Travelex NY has 14 complaints on record since July 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does Travelex NY respond to complaints?
Yes. Travelex NY answered 64.3% of its complaints on time (within 15 days) and closed 14% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Travelex NY?
The most common problems are incorrect exchange rate (3), problem with a purchase shown on your statement (2), problem with customer service (2).
Is Travelex NY legit?
Travelex NY is a real company with a public complaint record: consumers have complained about it 14 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Travelex NY legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Travelex NY?
Complain to Travelex NY in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Travelex NY complaints come from?
Most come from Colorado (2), Oregon (2), Pennsylvania (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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