Umpqua against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Umpqua | 0 | new | - | - | 114 |
Every mortgage company ranked
Latest Umpqua mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 17, 2015 | Mortgages | Loan modification,collection,foreclosure | ID | Explained | Yes |
| Oct 30, 2015 | Mortgages | Settlement process and costs | WA | Explained | Yes |
| Sep 28, 2015 | Mortgages | Application, originator, mortgage broker | CA | Fixed | Yes |
| Sep 18, 2015 | Mortgages | Loan servicing, payments, escrow account | WY | Explained | Yes |
| Aug 19, 2015 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
| Aug 5, 2015 | Mortgages | Application, originator, mortgage broker | WA | Explained | Yes |
| Jul 17, 2015 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
| Jun 27, 2015 | Mortgages | Loan servicing, payments, escrow account | OR | Money back | Yes |
| Jun 10, 2015 | Mortgages | Loan servicing, payments, escrow account | OR | Money back | Yes |
| Apr 27, 2015 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | Yes |
| Oct 31, 2014 | Mortgages | Loan modification,collection,foreclosure | OR | Explained | Yes |
| Sep 19, 2014 | Mortgages | Loan servicing, payments, escrow account | CA | Money back | Yes |
| Sep 10, 2014 | Mortgages | Settlement process and costs | WA | Money back | Yes |
| Jul 6, 2014 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jun 13, 2014 | Mortgages | Loan servicing, payments, escrow account | ID | Explained | Yes |
| Jun 3, 2014 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | Yes |
| May 13, 2014 | Mortgages | Application, originator, mortgage broker | OR | Explained | Yes |
| Apr 3, 2014 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Feb 6, 2014 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
| Jan 29, 2014 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Jan 29, 2014 | Mortgages | Application, originator, mortgage broker | WA | Explained | Yes |
| Dec 6, 2013 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | Yes |
| Sep 10, 2013 | Mortgages | Application, originator, mortgage broker | NV | Money back | Yes |
| Jan 19, 2013 | Mortgages | Loan modification,collection,foreclosure | OR | Closed | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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