Umpqua against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Umpqua | 0 | new | - | - | 114 |
Every mortgage company ranked
Latest Umpqua mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 9, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| Oct 3, 2022 | Mortgages | Struggling to pay mortgage | OR | Explained | Yes |
| Jun 2, 2022 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Mar 11, 2022 | Mortgages | Struggling to pay mortgage | WA | Explained | Yes |
| Jan 7, 2022 | Mortgages | Trouble during payment process | OR | Explained | Yes |
| Dec 4, 2021 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Sep 28, 2021 | Mortgages | Closing on a mortgage | WA | Explained | Yes |
| Aug 25, 2021 | Mortgages | Closing on a mortgage | WA | Explained | Yes |
| Jul 20, 2021 | Mortgages | Struggling to pay mortgage | OR | Explained | Yes |
| Jul 12, 2021 | Mortgages | Closing on a mortgage | OR | Explained | Yes |
| May 11, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| Mar 4, 2021 | Mortgages | Trouble during payment process | OR | Explained | Yes |
| Jan 12, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Dec 15, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Nov 25, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Nov 21, 2020 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| Nov 12, 2020 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| Nov 11, 2020 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Nov 10, 2020 | Mortgages | Struggling to pay mortgage | WA | Explained | Yes |
| Oct 19, 2020 | Mortgages | Struggling to pay mortgage | WA | Explained | Yes |
| Sep 28, 2020 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| Aug 5, 2020 | Mortgages | Trouble during payment process | ID | Explained | Yes |
| Jul 24, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| Jul 24, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | WA | Explained | Yes |
| Jun 24, 2020 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| Jun 6, 2020 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| May 18, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| Mar 16, 2020 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Mar 4, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | - | Explained | Yes |
| Jan 27, 2020 | Mortgages | Trouble during payment process | OR | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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