Umpqua against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Umpqua | 0 | new | - | - | 114 |
Every mortgage company ranked
Latest Umpqua mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 20, 2016 | Mortgages | Application, originator, mortgage broker | PA | Explained | Yes |
| Nov 24, 2016 | Mortgages | Loan modification,collection,foreclosure | OR | Fixed | Yes |
| Nov 9, 2016 | Mortgages | Loan servicing, payments, escrow account | WA | Money back | Yes |
| Nov 5, 2016 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
| Oct 25, 2016 | Mortgages | Application, originator, mortgage broker | WA | Explained | Yes |
| Oct 6, 2016 | Mortgages | Credit decision / Underwriting | CA | Explained | Yes |
| Sep 25, 2016 | Mortgages | Application, originator, mortgage broker | WA | Money back | Yes |
| Aug 30, 2016 | Mortgages | Loan modification,collection,foreclosure | OR | Fixed | Yes |
| Aug 25, 2016 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Aug 16, 2016 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | Yes |
| Aug 10, 2016 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Jul 30, 2016 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Jul 24, 2016 | Mortgages | Application, originator, mortgage broker | OR | Explained | Yes |
| Jul 20, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jul 8, 2016 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
| Jul 7, 2016 | Mortgages | Loan modification,collection,foreclosure | WA | Explained | Yes |
| Jun 24, 2016 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
| May 5, 2016 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | No |
| Mar 25, 2016 | Mortgages | Loan servicing, payments, escrow account | WA | Fixed | Yes |
| Feb 25, 2016 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
| Feb 22, 2016 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Feb 20, 2016 | Mortgages | Application, originator, mortgage broker | AZ | Explained | Yes |
| Feb 18, 2016 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | Yes |
| Jan 25, 2016 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | Yes |
| Jan 15, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jan 9, 2016 | Mortgages | Loan modification,collection,foreclosure | OR | Explained | Yes |
| Jan 7, 2016 | Mortgages | Loan modification,collection,foreclosure | MT | Money back | Yes |
| Dec 8, 2015 | Mortgages | Loan modification,collection,foreclosure | WA | Explained | Yes |
| Dec 8, 2015 | Mortgages | Settlement process and costs | CA | Money back | Yes |
| Dec 7, 2015 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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