United Community Bank against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | United Community Bank | 3 | new | 100% | 0% | 39 |
Every mortgage company ranked
Latest United Community Bank mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 30, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | GA | Explained | Yes |
| Dec 4, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | GA | Explained | Yes |
| Dec 2, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CO | Explained | Yes |
| Nov 12, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | GA | Explained | Yes |
| Sep 26, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | GA | Explained | Yes |
| Aug 22, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | GA | Explained | Yes |
| Nov 23, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | Explained | Yes |
| Apr 19, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | GA | Explained | Yes |
| Mar 4, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | TN | Explained | Yes |
| Mar 2, 2024 | Mortgages | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | GA | Explained | Yes |
| Jan 22, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | GA | Explained | Yes |
| Jan 5, 2024 | Mortgages | Trouble during payment processPayment process | SC | Explained | Yes |
| Sep 19, 2023 | Mortgages | Trouble during payment processPayment process | FL | Explained | Yes |
| Mar 27, 2023 | Mortgages | Trouble during payment process | GA | Explained | No |
| Feb 17, 2023 | Mortgages | Trouble during payment process | GA | Explained | No |
| Feb 14, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | Yes |
| Feb 10, 2023 | Mortgages | Trouble during payment process | SC | Explained | Yes |
| Nov 21, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TN | Explained | Yes |
| May 18, 2022 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Mar 11, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Fixed | Yes |
| Feb 9, 2022 | Mortgages | Closing on a mortgage | GA | Explained | Yes |
| Feb 4, 2022 | Mortgages | Trouble during payment process | GA | Explained | No |
| Jan 3, 2022 | Mortgages | Closing on a mortgage | GA | Explained | Yes |
| Dec 17, 2021 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Dec 9, 2021 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Aug 18, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | - | Fixed | Yes |
| Feb 9, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | SC | Explained | Yes |
| Jan 27, 2021 | Mortgages | Trouble during payment process | SC | Explained | Yes |
| Nov 17, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Oct 30, 2020 | Mortgages | Incorrect information on your reportAccount status incorrect | - | Fixed | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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