Student loans
United Docu Prep student loans complaints
Consumers have filed 6 complaints about United Docu Prep's student loans. See the whole United Docu Prep record.
United Docu Prep against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | United Docu Prep | 0 | - | - |
Latest United Docu Prep student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 23, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jul 17, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jan 22, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Oct 17, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 10, 2018 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Jan 25, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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