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Payday & personal loans

Upstart payday & personal loans complaints

Consumers have filed 910 complaints about Upstart's payday & personal loans, 276 in the last 12 months (+35%). Upstart answered 99.6% on time and closed 2% with relief. See the whole Upstart record.

Upstart against other personal & payday lenders

#Company12 monthsChangeOn timeReliefAll time
1Affirm2,316+167%100%0%4,371
2Paramount GR904+262%99.8%0%1,538
3OneMain Financial765+18%100%7%3,344
4Klarna652+212%94%13%1,034
5Block (Cash App)447+213%96.2%2%702
6Enova (CashNetUSA, NetCredit)434+7%100%0%2,775
7CCF Intermediate388-18%99.7%8%1,368
8Upgrade291+62%100%2%923
9Upstart276+35%99.6%2%910
10SoFi276+57%100%10%563
11Truist274+37%99.6%11%958
12Uprova Credit257+118%100%0%466

Every lender ranked

Latest Upstart payday & personal loans complaints

ReceivedAboutIssueStateAnswerOn time
Jul 27, 2026Payday & personal loansProblem when making paymentsCAExplainedYes
Jul 26, 2026Payday & personal loansIncorrect information on your reportInformation belongs to someone elseSCExplainedYes
Jul 24, 2026Payday & personal loansProblem with additional add-on products or servicesCAExplainedYes
Jul 22, 2026Payday & personal loansGetting the loanNYExplainedYes
Jul 20, 2026Payday & personal loansStruggling to pay your loanUTExplainedYes
Jul 20, 2026Payday & personal loansGetting the loanNJExplainedYes
Jul 16, 2026Payday & personal loansProblem when making paymentsFLExplainedYes
Jul 16, 2026Payday & personal loansProblem when making paymentsTXExplainedYes
Jul 12, 2026Payday & personal loansCan't contact lender or servicerCAExplainedYes
Jul 11, 2026Payday & personal loansProblem when making paymentsHIExplainedYes
Jul 10, 2026Payday & personal loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCExplainedYes
Jul 9, 2026Payday & personal loansIncorrect information on your reportAccount status incorrectFLExplainedYes
Jul 8, 2026Payday & personal loansStruggling to pay your loanNJExplainedYes
Jul 7, 2026Payday & personal loansProblem when making paymentsFLExplainedYes
Jul 7, 2026Payday & personal loansIncorrect information on your reportAccount information incorrectNCExplainedYes
Jul 6, 2026Payday & personal loansStruggling to pay your loanCAExplainedYes
Jul 6, 2026Payday & personal loansProblem when making paymentsFLExplainedYes
Jul 5, 2026Payday & personal loansGetting a line of creditTXExplainedYes
Jul 2, 2026Payday & personal loansProblem when making paymentsCAExplainedYes
Jun 28, 2026Payday & personal loansProblem with additional add-on products or servicesNYExplainedYes
Jun 27, 2026Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Jun 26, 2026Payday & personal loansProblem with the payoff process at the end of the loanMAExplainedYes
Jun 25, 2026Payday & personal loansProblem with the payoff process at the end of the loanMIExplainedYes
Jun 24, 2026Payday & personal loansStruggling to pay your loanNCExplainedYes
Jun 22, 2026Payday & personal loansProblem with additional add-on products or servicesFLExplainedYes
Jun 22, 2026Payday & personal loansStruggling to pay your loanLAExplainedYes
Jun 22, 2026Payday & personal loansIssues with repaymentWAExplainedYes
Jun 21, 2026Payday & personal loansProblem when making paymentsSCExplainedYes
Jun 17, 2026Payday & personal loansProblem when making paymentsMAExplainedYes
Jun 16, 2026Payday & personal loansProblem with the payoff process at the end of the loanCOExplainedYes

Your rights with personal & payday lenders

You can revoke permission for a lender to take automatic payments from your account by telling the lender and your bank. Many states cap interest or ban payday loans altogether, and the Military Lending Act caps most loans to active-duty servicemembers and their families at 36% APR.

Scam warning: A real lender never asks for a fee up front, a gift card or a "deposit" before sending a loan. Check the lender is licensed in your state.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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