US Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | US Mortgage | 0 | new | - | - | 18 |
Every mortgage company ranked
Latest US Mortgage mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 10, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | NJ | Explained | Yes |
| Feb 10, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MO | Explained | Yes |
| Oct 19, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NY | Explained | No |
| Jul 3, 2023 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| Jul 20, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OK | Explained | Yes |
| Sep 16, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | SC | Explained | Yes |
| Jan 8, 2020 | Mortgages | Closing on a mortgage | NY | Explained | Yes |
| Jul 11, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NJ | Explained | Yes |
| May 12, 2018 | Mortgages | Trouble during payment process | NJ | Explained | Yes |
| Sep 25, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OK | Explained | Yes |
| Sep 15, 2017 | Mortgages | Closing on a mortgage | GA | Explained | Yes |
| Jul 17, 2015 | Mortgages | Loan servicing, payments, escrow account | OK | Money back | No |
| Apr 22, 2015 | Mortgages | Settlement process and costs | NJ | Explained | Yes |
| Nov 17, 2014 | Mortgages | Settlement process and costs | CO | Explained | Yes |
| Aug 11, 2014 | Mortgages | Loan modification,collection,foreclosure | NJ | Explained | Yes |
| May 16, 2014 | Mortgages | Application, originator, mortgage broker | CA | Money back | No |
| May 17, 2013 | Mortgages | Settlement process and costs | NJ | Explained | No |
| Jan 19, 2013 | Mortgages | Application, originator, mortgage broker | MA | Money back | No |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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