Mortgage company · complaint record
US Mortgage complaints
Filed under US MORTGAGE CORPORATION
Consumers have filed 23 complaints about US Mortgage since 2013, none in the last 12 months. It answered 78.3% on time and closed 13% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 23
- Last 12 months
- 0
- Answered on time
- 78.3%
- Closed with relief
- 13%
- Last 30 days
- 0
- Rank
- -
Since January 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 10, 2025
US Mortgage complaints by month
The busiest month was September 2017 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How US Mortgage answered all time
- Closed with monetary relief313%
- Closed with explanation2087%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What US Mortgage complaints are about
Top US Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 1
- Delays in the application process 1
Where US Mortgage complaints come from
Most complaints: New Jersey (6), New York (3), Oklahoma (3), Georgia (3), South Carolina (2).
US Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | US MortgageMortgages | - | 0 | - |
Compare side by side: US Mortgage vs Midwest Loan Services · US Mortgage vs Truhome Solutions · US Mortgage vs NEXA Mortgage · US Mortgage vs Hilltop
What people say about US Mortgage
All experiencesNo experiences with US Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest US Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 10, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 24, 2025 | Debt relief & credit repair | Confusing or missing disclosures | Explained |
| Feb 24, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Feb 10, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 19, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jul 3, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Apr 6, 2022 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 20, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Oct 1, 2020 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 16, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jan 8, 2020 | Mortgages | Closing on a mortgage | Explained |
| Jan 13, 2019 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
Questions about US Mortgage
How many complaints does US Mortgage have?
US Mortgage has 23 complaints on record since January 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does US Mortgage respond to complaints?
Yes. US Mortgage answered 78.3% of its complaints on time (within 15 days) and closed 13% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with US Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (6), settlement process and costs (3), application, originator, mortgage broker (2).
Is US Mortgage legit?
US Mortgage is a real company with a public complaint record: consumers have complained about it 23 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is US Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against US Mortgage?
Complain to US Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most US Mortgage complaints come from?
Most come from New Jersey (6), New York (3), Oklahoma (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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