Academy Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Academy Mortgage | 1 | new | 0% | - | 156 |
Every mortgage company ranked
Latest Academy Mortgage mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 16, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | TX | No timely reply | No |
| Jul 23, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | PA | Explained | Yes |
| Jul 16, 2024 | Mortgages | Incorrect information on your reportAccount status incorrect | MA | Fixed | Yes |
| Jul 1, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | OR | Explained | Yes |
| May 25, 2024 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | TX | Fixed | Yes |
| Apr 6, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | WI | Explained | Yes |
| Mar 11, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | CA | Explained | Yes |
| Mar 1, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | FL | Explained | Yes |
| Feb 8, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | Explained | Yes |
| Jan 25, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | GA | Explained | Yes |
| Jan 12, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | Explained | Yes |
| Jun 29, 2023 | Mortgages | Closing on a mortgage | AR | Explained | Yes |
| Jun 27, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | UT | Explained | Yes |
| Jun 4, 2023 | Mortgages | Trouble during payment process | MD | Explained | Yes |
| May 4, 2023 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Apr 20, 2023 | Mortgages | Closing on a mortgage | LA | Explained | Yes |
| Mar 16, 2023 | Mortgages | Trouble during payment process | UT | Explained | Yes |
| Feb 13, 2023 | Mortgages | Closing on a mortgage | AZ | Explained | Yes |
| Jan 27, 2023 | Mortgages | Trouble during payment process | MI | Explained | Yes |
| Jan 23, 2023 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Jan 10, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | SC | Explained | Yes |
| Dec 29, 2022 | Mortgages | Trouble during payment process | MA | Explained | Yes |
| Oct 20, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | Yes |
| Aug 26, 2022 | Mortgages | Struggling to pay mortgage | DE | Explained | Yes |
| Aug 16, 2022 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Jul 20, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NV | Explained | Yes |
| Jun 29, 2022 | Mortgages | Incorrect information on your reportAccount status incorrect | GA | Explained | Yes |
| Jun 21, 2022 | Mortgages | Incorrect information on your reportAccount status incorrect | GA | Explained | Yes |
| Jun 11, 2022 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| May 23, 2022 | Mortgages | Trouble during payment process | GA | Fixed | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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