Debt collector · complaint record
Academy Mortgage complaints
Filed under Academy Mortgage Corporation
Consumers have filed 189 complaints about Academy Mortgage since 2012, 17 of them in the last 12 months. It answered 0% on time and closed 20% with relief for the customer. The most common problem is took or threatened to take negative or legal action.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 189
- Last 12 months
- 17
- Answered on time
- 0%
- Closed with relief
- 20%
- Last 30 days
- 0
- Rank
- #574 of 1,963
Since January 2012
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Jul 2, 2026
Most complained-about debt collectors
Academy Mortgage complaints by month
The busiest month was July 2021 (15 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Academy Mortgage answered all time
- Closed with monetary relief136.9%
- Closed with non-monetary relief2111.1%
- Closed with explanation13169.3%
- Closed42.1%
- Untimely response2010.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Academy Mortgage complaints are about
Top Academy Mortgage problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
- Loan sold or transferred to another company 2
- Private mortgage insurance (PMI) 1
Where Academy Mortgage complaints come from
Most complaints: California (24), Texas (23), Arizona (22), Georgia (17), New Mexico (15).
Academy Mortgage compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | Academy MortgageDebt collection | - | 17 | - |
Compare side by side: Academy Mortgage vs Green Square · Academy Mortgage vs EMoneyUSA · Academy Mortgage vs Mullooly Jeffrey Rooney & Flynn · Academy Mortgage vs Credit World Services
What people say about Academy Mortgage
All experiencesNo experiences with Academy Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Academy Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 2, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | No timely reply |
| Jun 29, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Jun 5, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| May 8, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Apr 27, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Apr 3, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Mar 21, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Mar 12, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Feb 27, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Feb 26, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Feb 3, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Dec 27, 2025 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | No timely reply |
Questions about Academy Mortgage
How many complaints does Academy Mortgage have?
Academy Mortgage has 189 complaints on record since January 2012, including 17 in the last 12 months and 0 in the last 30 days. That makes it number 1,166 of every company by complaints this year.
Does Academy Mortgage respond to complaints?
Yes. Academy Mortgage answered 0% of its complaints on time (within 15 days) and closed 20% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Academy Mortgage?
The most common problems are took or threatened to take negative or legal action (15), closing on a mortgage (21), attempts to collect debt not owed (2).
Is Academy Mortgage legit?
Academy Mortgage is a real company with a public complaint record: consumers have complained about it 189 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Academy Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Academy Mortgage?
Complain to Academy Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Academy Mortgage complaints come from?
Most come from California (24), Texas (23), Arizona (22). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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