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Complaint log

AES / PHEAA complaint log

The newest complaints about AES / PHEAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Apr 30, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountFLExplainedYes
Apr 28, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Apr 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMOExplainedYes
Apr 24, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Apr 24, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Apr 22, 2026Student loansStruggling to repay your loanProblem with your payment planVAExplainedYes
Apr 21, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNCExplainedYes
Apr 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Apr 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loan-ExplainedYes
Apr 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Apr 20, 2026Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Apr 20, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Apr 20, 2026Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedFLExplainedYes
Apr 18, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAFixedYes
Apr 18, 2026Student loansDealing with your lender or servicerReceived bad information about your loanWAExplainedYes
Apr 17, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMIExplainedYes
Apr 16, 2026Student loansIssue with income share agreementDealing with provider of income share agreementFLExplainedYes
Apr 15, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursGAExplainedYes
Apr 15, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursGAExplainedYes
Apr 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMDExplainedYes
Apr 13, 2026Student loansIncorrect information on your reportAccount status incorrectTXExplainedYes
Apr 11, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Apr 11, 2026Credit reportingIncorrect information on your reportAccount status incorrectNCFixedYes
Apr 10, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsSCExplainedYes
Apr 10, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLFixedYes
Apr 9, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMSExplainedYes
Apr 9, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Apr 8, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNVExplainedYes
Apr 8, 2026Credit reportingIncorrect information on your reportAccount information incorrectPAExplainedYes
Apr 7, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMIExplainedYes
Apr 7, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNYExplainedYes
Apr 6, 2026Student loansIncorrect information on your reportAccount information incorrectTXExplainedYes
Apr 4, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNCExplainedYes
Apr 3, 2026Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedNJExplainedYes
Apr 2, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Apr 2, 2026Student loansIncorrect information on your reportAccount status incorrectWIExplainedYes
Mar 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Mar 29, 2026Student loansIssue with income share agreementDealing with provider of income share agreementCAExplainedYes
Mar 27, 2026Student loansGetting a loanLoan opened without my consent or knowledgeLAExplainedYes
Mar 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOHExplainedYes
Mar 27, 2026Student loansImproper use of your reportReporting company used your report improperlyGAExplainedYes
Mar 25, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Mar 25, 2026Student loansGetting a loanHigh pressure sales tactics or recruitingOHExplainedYes
Mar 24, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysGAExplainedYes
Mar 24, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysGAFixedYes
Mar 24, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Mar 22, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAFixedYes
Mar 19, 2026Student loansDealing with your lender or servicerProblem with customer serviceCOExplainedYes
Mar 17, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsFLExplainedYes
Mar 17, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportPAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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