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Complaint log

AES / PHEAA complaint log

The newest complaints about AES / PHEAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jul 2, 2026Student loansIncorrect information on your reportAccount status incorrectNJExplainedYes
Jul 1, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Jul 1, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCTExplainedYes
Jun 27, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledHIExplainedYes
Jun 27, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedLAExplainedYes
Jun 27, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsVAFixedYes
Jun 25, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsFLExplainedYes
Jun 24, 2026Student loansIncorrect information on your reportAccount information incorrectWAExplainedYes
Jun 24, 2026Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedTXExplainedYes
Jun 24, 2026Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Jun 23, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledSCFixedYes
Jun 23, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCAMoney backYes
Jun 23, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCExplainedYes
Jun 22, 2026Student loansIncorrect information on your reportAccount information incorrectPAFixedYes
Jun 22, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargePAFixedYes
Jun 22, 2026Credit reportingIncorrect information on your reportAccount status incorrectILExplainedYes
Jun 19, 2026Credit reportingImproper use of your reportReporting company used your report improperlyPAExplainedYes
Jun 19, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Jun 16, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsTXExplainedYes
Jun 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNVFixedYes
Jun 16, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedILExplainedYes
Jun 10, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Jun 8, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtCOExplainedYes
Jun 8, 2026Student loansIssue with income share agreementDealing with provider of income share agreementPAExplainedYes
Jun 7, 2026Student loansIssue with income share agreementPayment issuesTXFixedYes
Jun 7, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXExplainedYes
Jun 3, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeTXExplainedYes
Jun 3, 2026Student loansDealing with your lender or servicerProblem with customer serviceTNExplainedYes
Jun 1, 2026Credit reportingIncorrect information on your reportAccount status incorrectTNExplainedYes
May 29, 2026Student loansIncorrect information on your reportAccount status incorrectTXFixedYes
May 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
May 22, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILFixedYes
May 19, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursINExplainedYes
May 15, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
May 14, 2026Student loansGetting a loanConfusing or misleading advertisingCAExplainedYes
May 14, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes
May 12, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsIDExplainedYes
May 12, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
May 11, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes
May 11, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeGAFixedYes
May 10, 2026Credit reportingIncorrect information on your reportAccount status incorrectNJExplainedYes
May 7, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedLAExplainedYes
May 7, 2026Debt collectionAttempts to collect debt not owedDebt was paidCAExplainedYes
May 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
May 6, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledGAExplainedYes
May 6, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
May 1, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Apr 30, 2026Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Apr 30, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedOHExplainedYes
Apr 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectPRExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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