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Complaint log

Afterpay US Services complaint log

The newest complaints about Afterpay US Services, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 16, 2022Debt relief & credit repairProblem with customer serviceNYExplainedYes
Sep 9, 2022Payday & personal loansCan't stop withdrawals from your bank accountTXExplainedYes
Jul 19, 2022Debt collectionFalse statements or representationAttempted to collect wrong amountCAExplainedYes
Jul 16, 2022Money transfers & appsManaging, opening, or closing your mobile wallet accountVAMoney backYes
Jul 15, 2022Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountTXExplainedYes
Jun 24, 2022Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMOMoney backYes
May 25, 2022Payday & personal loansCharged fees or interest you didn't expectTXMoney backYes
May 13, 2022Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardKYExplainedYes
Apr 24, 2022Payday & personal loansCharged fees or interest you didn't expectMOMoney backYes
Apr 19, 2022Credit cardsProblem when making paymentsProblem during payment processTNMoney backYes
Apr 4, 2022Debt collectionCommunication tacticsFrequent or repeated callsAZExplainedYes
Mar 21, 2022Money transfers & appsUnauthorized transactions or other transaction problemNJMoney backYes
Feb 8, 2022Debt collectionAttempts to collect debt not owedDebt was paidNCMoney backYes
Jan 30, 2022Debt collectionAttempts to collect debt not owedDebt is not yoursFLExplainedYes
Jan 24, 2022Payday & personal loansProblem when making paymentsNJMoney backYes
Jan 3, 2022Bank accountsManaging an accountProblem using a debit or ATM cardPAFixedYes
Dec 27, 2021Payday & personal loansStruggling to pay your loanNJFixedYes
Dec 2, 2021Money transfers & appsManaging, opening, or closing your mobile wallet accountOHFixedYes
Oct 25, 2021Credit cardsFees or interestProblem with feesAZFixedYes
Oct 15, 2021Credit reportingImproper use of your reportReporting company used your report improperlyTXFixedYes
Oct 11, 2021Debt collectionAttempts to collect debt not owedDebt was paidMDExplainedYes
Sep 8, 2021Debt collectionAttempts to collect debt not owedDebt was paidGAMoney backYes
Aug 9, 2021Money transfers & appsOther transaction problemMDExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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