Auto loans & leases
American Finance auto loans & leases complaints
Consumers have filed 29 complaints about American Finance's auto loans & leases, 6 in the last 12 months. American Finance answered 100% on time and closed 0% with relief. See the whole American Finance record.
American Finance against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | American Finance | 6 | 100% | 0% |
Latest American Finance auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 7, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 19, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Aug 19, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| May 13, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Apr 4, 2026 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Dec 5, 2025 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Nov 8, 2025 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Aug 8, 2025 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Jul 23, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 9, 2025 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Feb 19, 2025 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Jan 14, 2025 | Auto loans & leases | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Dec 17, 2024 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Sep 11, 2024 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Feb 5, 2024 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| May 4, 2023 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Apr 26, 2023 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Nov 7, 2022 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Oct 17, 2022 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 22, 2022 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Nov 3, 2021 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Dec 27, 2019 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| May 11, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Apr 24, 2019 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jun 7, 2018 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Fixed |
| Jun 19, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jun 12, 2016 | Auto loans & leases | Taking out the loan or lease | Money back |
| Mar 1, 2016 | Auto loans & leases | Problems when you are unable to pay | Explained |
| Apr 22, 2015 | Auto loans & leases | Managing the loan or lease | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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