Card issuer · complaint record
Assent complaints
Filed under Assent Inc.
Consumers have filed 12 complaints about Assent since 2012, 1 of them in the last 12 months. It answered 0% on time and closed 50% with relief for the customer. The most common problem is other features, terms, or problems. It is the 40th most complained-about of 52 credit card companies this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 12
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 50%
- Last 30 days
- 0
- Rank
- #40 of 52
Since June 2012
new vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Feb 26, 2026
Most complained-about credit card companies
Assent complaints by month
The busiest month was June 2012 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Assent answered all time
- Closed with monetary relief18.3%
- Closed with non-monetary relief216.7%
- Closed with explanation325%
- Untimely response650%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Assent complaints are about
Top Assent problems
Where Assent complaints come from
Most complaints: Texas (3), California (3), New York (2), Oklahoma (1), Connecticut (1).
Assent compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mercury Financial IntermediateCredit cards | 54 | 206 | C |
| 2 | ExtoCredit cards | 36 | 201 | D |
| 3 | TomoCreditCredit cards | 50 | 92 | C |
| 4 | ZendableCredit cards | 58 | 48 | C |
| 5 | FizzCredit cards | 0 | 42 | F |
| 6 | Fidem BaltimoreCredit cards | 45 | 36 | D |
| 7 | Total CardCredit cards | 45 | 31 | D |
| 8 | AssentCredit cards | - | 1 | - |
Compare side by side: Assent vs Mercury Financial Intermediate · Assent vs Exto · Assent vs TomoCredit · Assent vs Zendable
What people say about Assent
All experiencesNo experiences with Assent yet. Yours would be the first on the record - and the one the next person reads.
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Full logQuestions about Assent
How many complaints does Assent have?
Assent has 12 complaints on record since June 2012, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Assent respond to complaints?
Yes. Assent answered 0% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Assent?
The most common problems are other features, terms, or problems (1), application, originator, mortgage broker (3), improper use of your report (2).
Is Assent legit?
Assent is a real company with a public complaint record: consumers have complained about it 12 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Assent legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Assent?
Complain to Assent in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Assent complaints come from?
Most come from Texas (3), California (3), New York (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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