Banner against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Banner | 5 | new | 100% | 0% | 28 |
Every mortgage company ranked
Latest Banner mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Apr 7, 2026 | Mortgages | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | CA | Explained | Yes |
| Apr 3, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | WA | Explained | Yes |
| Feb 13, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | CA | Explained | Yes |
| Feb 6, 2026 | Mortgages | Struggling to pay mortgageForeclosure | CA | Explained | Yes |
| Jan 13, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | WA | Explained | Yes |
| Apr 13, 2025 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Oct 11, 2024 | Mortgages | Trouble during payment processFees charged | OR | Money back | Yes |
| Jan 22, 2024 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | OR | Explained | Yes |
| Jul 9, 2023 | Mortgages | Struggling to pay mortgage | WA | Explained | Yes |
| Jun 5, 2023 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| May 25, 2023 | Mortgages | Trouble during payment process | OR | Explained | Yes |
| Dec 27, 2022 | Mortgages | Closing on a mortgage | WA | Explained | Yes |
| Sep 14, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Sep 7, 2022 | Mortgages | Struggling to pay mortgage | OR | Explained | Yes |
| Jun 6, 2022 | Mortgages | Trouble during payment process | WA | Fixed | Yes |
| Feb 17, 2022 | Mortgages | Trouble during payment process | OR | Explained | Yes |
| Nov 29, 2021 | Mortgages | Struggling to pay mortgage | ID | Fixed | Yes |
| Jul 23, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | WA | Explained | Yes |
| Mar 9, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Dec 12, 2020 | Mortgages | Trouble during payment process | WA | Money back | Yes |
| Sep 29, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| Sep 10, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| Aug 20, 2020 | Mortgages | Trouble during payment process | OR | Explained | Yes |
| Jul 7, 2020 | Mortgages | Trouble during payment process | OR | Explained | Yes |
| May 21, 2020 | Mortgages | Closing on a mortgage | WA | Explained | Yes |
| Feb 19, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| Jul 12, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jul 2, 2019 | Mortgages | Closing on a mortgage | WA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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