BBVA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BBVA | 0 | new | - | - | 501 |
Every mortgage company ranked
Latest BBVA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 9, 2016 | Mortgages | Application, originator, mortgage broker | CA | Money back | Yes |
| Aug 1, 2016 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Jul 29, 2016 | Mortgages | Loan servicing, payments, escrow account | AL | Explained | Yes |
| Jul 27, 2016 | Mortgages | Loan servicing, payments, escrow account | FL | Money back | Yes |
| Jul 26, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| Jul 22, 2016 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Jul 21, 2016 | Mortgages | Loan modification,collection,foreclosure | TX | Explained | Yes |
| Jun 30, 2016 | Mortgages | Application, originator, mortgage broker | AL | Explained | Yes |
| Jun 23, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Money back | Yes |
| Jun 7, 2016 | Mortgages | Credit decision / Underwriting | CA | Explained | Yes |
| May 25, 2016 | Mortgages | Application, originator, mortgage broker | FL | Explained | Yes |
| May 19, 2016 | Mortgages | Application, originator, mortgage broker | AL | Explained | Yes |
| May 9, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| May 3, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Money back | Yes |
| Apr 19, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Money back | Yes |
| Apr 5, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Money back | Yes |
| Apr 5, 2016 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Apr 4, 2016 | Mortgages | Application, originator, mortgage broker | TX | Explained | Yes |
| Apr 3, 2016 | Mortgages | Loan servicing, payments, escrow account | AL | Explained | Yes |
| Mar 25, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Fixed | Yes |
| Mar 15, 2016 | Mortgages | Application, originator, mortgage broker | TX | Money back | Yes |
| Mar 10, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Feb 17, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Feb 12, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Money back | Yes |
| Feb 10, 2016 | Mortgages | Application, originator, mortgage broker | TX | Fixed | Yes |
| Jan 27, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Money back | Yes |
| Jan 26, 2016 | Mortgages | Application, originator, mortgage broker | WA | Explained | Yes |
| Jan 22, 2016 | Mortgages | Loan modification,collection,foreclosure | AL | Explained | Yes |
| Jan 11, 2016 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Dec 23, 2015 | Mortgages | Loan servicing, payments, escrow account | AL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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