BBVA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BBVA | 0 | new | - | - | 501 |
Every mortgage company ranked
Latest BBVA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 18, 2021 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | TX | Explained | Yes |
| Jul 9, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| Jun 28, 2021 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
| Jun 22, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| May 18, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AZ | Money back | Yes |
| May 17, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| May 11, 2021 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| May 7, 2021 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Apr 23, 2021 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Apr 23, 2021 | Mortgages | Improper use of your reportReporting company used your report improperly | TX | Explained | Yes |
| Apr 12, 2021 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Apr 12, 2021 | Mortgages | Closing on a mortgage | CA | Fixed | Yes |
| Apr 10, 2021 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Apr 8, 2021 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Apr 8, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Apr 7, 2021 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Apr 5, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Apr 1, 2021 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Mar 31, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Mar 18, 2021 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Mar 13, 2021 | Mortgages | Closing on a mortgage | CA | Fixed | Yes |
| Feb 12, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Feb 5, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jan 26, 2021 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jan 20, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Money back | Yes |
| Jan 16, 2021 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
| Dec 29, 2020 | Mortgages | Closing on a mortgage | AZ | Explained | Yes |
| Dec 18, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Dec 12, 2020 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Nov 30, 2020 | Mortgages | Closing on a mortgage | AL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about BBVA
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