BBVA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BBVA | 0 | new | - | - | 501 |
Every mortgage company ranked
Latest BBVA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 23, 2015 | Mortgages | Credit decision / Underwriting | AZ | Explained | Yes |
| Dec 18, 2015 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Dec 15, 2015 | Mortgages | Loan modification,collection,foreclosure | VA | Explained | Yes |
| Dec 8, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Dec 6, 2015 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Nov 13, 2015 | Mortgages | Settlement process and costs | TX | Fixed | Yes |
| Nov 13, 2015 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Oct 27, 2015 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Oct 23, 2015 | Mortgages | Settlement process and costs | AL | Explained | Yes |
| Oct 23, 2015 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Oct 13, 2015 | Mortgages | Loan servicing, payments, escrow account | TX | Money back | Yes |
| Oct 9, 2015 | Mortgages | Other | AL | Explained | Yes |
| Oct 8, 2015 | Mortgages | Application, originator, mortgage broker | MD | Explained | Yes |
| Oct 7, 2015 | Mortgages | Application, originator, mortgage broker | MD | Explained | Yes |
| Oct 5, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Sep 14, 2015 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Sep 7, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Sep 3, 2015 | Mortgages | Credit decision / Underwriting | TX | Explained | Yes |
| Sep 1, 2015 | Mortgages | Loan servicing, payments, escrow account | TX | Money back | Yes |
| Aug 31, 2015 | Mortgages | Loan servicing, payments, escrow account | TX | Money back | Yes |
| Aug 28, 2015 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Aug 28, 2015 | Mortgages | Application, originator, mortgage broker | TX | Explained | Yes |
| Aug 26, 2015 | Mortgages | Credit decision / Underwriting | CA | Explained | Yes |
| Aug 25, 2015 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Aug 14, 2015 | Mortgages | Loan modification,collection,foreclosure | VA | Explained | Yes |
| Aug 13, 2015 | Mortgages | Credit decision / Underwriting | VA | Explained | Yes |
| Aug 13, 2015 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Aug 6, 2015 | Mortgages | Application, originator, mortgage broker | TX | Money back | Yes |
| Jul 30, 2015 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Jul 17, 2015 | Mortgages | Loan modification,collection,foreclosure | TX | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about BBVA
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