BBVA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BBVA | 0 | new | - | - | 501 |
Every mortgage company ranked
Latest BBVA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 22, 2017 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Jan 18, 2017 | Mortgages | Loan servicing, payments, escrow account | CA | Money back | Yes |
| Jan 11, 2017 | Mortgages | Application, originator, mortgage broker | TX | Explained | Yes |
| Jan 11, 2017 | Mortgages | Application, originator, mortgage broker | AL | Explained | Yes |
| Jan 4, 2017 | Mortgages | Application, originator, mortgage broker | CO | Money back | Yes |
| Dec 27, 2016 | Mortgages | Loan servicing, payments, escrow account | AZ | Money back | Yes |
| Dec 21, 2016 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Dec 9, 2016 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Dec 1, 2016 | Mortgages | Loan servicing, payments, escrow account | FL | Money back | Yes |
| Nov 26, 2016 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Nov 11, 2016 | Mortgages | Loan servicing, payments, escrow account | AZ | Explained | Yes |
| Nov 10, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Fixed | Yes |
| Nov 9, 2016 | Mortgages | Loan servicing, payments, escrow account | AL | Explained | Yes |
| Oct 31, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Oct 20, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| Oct 20, 2016 | Mortgages | Loan modification,collection,foreclosure | TX | Explained | Yes |
| Oct 13, 2016 | Mortgages | Loan servicing, payments, escrow account | AZ | Explained | Yes |
| Oct 10, 2016 | Mortgages | Loan servicing, payments, escrow account | AL | Explained | Yes |
| Oct 7, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Money back | Yes |
| Oct 1, 2016 | Mortgages | Credit decision / Underwriting | CO | Explained | Yes |
| Sep 29, 2016 | Mortgages | Application, originator, mortgage broker | FL | Money back | Yes |
| Sep 26, 2016 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Sep 23, 2016 | Mortgages | Loan modification,collection,foreclosure | TX | Explained | Yes |
| Sep 22, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Sep 20, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| Sep 11, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Money back | Yes |
| Sep 1, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Money back | Yes |
| Aug 30, 2016 | Mortgages | Application, originator, mortgage broker | AZ | Explained | Yes |
| Aug 16, 2016 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Aug 15, 2016 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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