BBVA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BBVA | 0 | new | - | - | 501 |
Every mortgage company ranked
Latest BBVA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 30, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Money back | Yes |
| Nov 26, 2020 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Nov 13, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| Nov 5, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Oct 29, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Oct 29, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Oct 8, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Oct 7, 2020 | Mortgages | Closing on a mortgage | AZ | Explained | Yes |
| Oct 6, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AZ | Fixed | Yes |
| Oct 2, 2020 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Oct 1, 2020 | Mortgages | Closing on a mortgage | CA | Money back | Yes |
| Sep 29, 2020 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Sep 25, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NM | Fixed | Yes |
| Sep 24, 2020 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Sep 23, 2020 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | NM | Explained | Yes |
| Sep 4, 2020 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Sep 2, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Aug 27, 2020 | Mortgages | Trouble during payment process | CA | Money back | Yes |
| Aug 25, 2020 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Aug 17, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Aug 12, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NM | Explained | Yes |
| Aug 3, 2020 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
| Jul 27, 2020 | Mortgages | Struggling to pay mortgage | AZ | Explained | Yes |
| Jul 14, 2020 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Jul 13, 2020 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Jul 2, 2020 | Mortgages | Closing on a mortgage | TX | Fixed | Yes |
| Jul 1, 2020 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jun 29, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | WA | Fixed | Yes |
| Jun 29, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AZ | Explained | Yes |
| Jun 26, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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