BBVA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BBVA | 0 | new | - | - | 501 |
Every mortgage company ranked
Latest BBVA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 19, 2020 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jun 17, 2020 | Mortgages | Trouble during payment process | AR | Explained | Yes |
| Jun 4, 2020 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Jun 4, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| May 9, 2020 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| May 8, 2020 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| May 7, 2020 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Apr 21, 2020 | Mortgages | Incorrect information on your reportAccount information incorrect | AL | Explained | Yes |
| Mar 5, 2020 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Feb 19, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Jan 29, 2020 | Mortgages | Struggling to pay mortgage | TX | Explained | Yes |
| Jan 23, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Jan 15, 2020 | Mortgages | Closing on a mortgage | - | Explained | Yes |
| Jan 9, 2020 | Mortgages | Incorrect information on your reportAccount status incorrect | TX | Explained | Yes |
| Dec 27, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Dec 13, 2019 | Mortgages | Closing on a mortgage | TX | Fixed | Yes |
| Dec 6, 2019 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Dec 4, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AZ | Explained | Yes |
| Dec 2, 2019 | Mortgages | Trouble during payment process | AL | Fixed | Yes |
| Nov 27, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| Nov 21, 2019 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Oct 31, 2019 | Mortgages | Closing on a mortgage | CA | Money back | Yes |
| Oct 31, 2019 | Mortgages | Trouble during payment process | AL | Money back | Yes |
| Oct 30, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Oct 28, 2019 | Mortgages | Trouble during payment process | - | Money back | Yes |
| Oct 25, 2019 | Mortgages | Trouble during payment process | CA | Money back | Yes |
| Oct 16, 2019 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Oct 11, 2019 | Mortgages | Closing on a mortgage | AZ | Explained | Yes |
| Oct 9, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Sep 25, 2019 | Mortgages | Trouble during payment process | TX | Money back | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about BBVA
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