BBVA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BBVA | 0 | new | - | - | 501 |
Every mortgage company ranked
Latest BBVA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| May 28, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| May 25, 2017 | Mortgages | Closing on a mortgage | CO | Money back | Yes |
| May 23, 2017 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| May 18, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| May 17, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| May 17, 2017 | Mortgages | Struggling to pay mortgage | PA | Explained | Yes |
| Apr 26, 2017 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Apr 26, 2017 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Apr 20, 2017 | Mortgages | Loan servicing, payments, escrow account | TX | Money back | Yes |
| Apr 20, 2017 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Apr 18, 2017 | Mortgages | Loan servicing, payments, escrow account | TX | Money back | Yes |
| Apr 17, 2017 | Mortgages | Application, originator, mortgage broker | TX | Explained | Yes |
| Apr 12, 2017 | Mortgages | Credit decision / Underwriting | TX | Explained | Yes |
| Apr 12, 2017 | Mortgages | Application, originator, mortgage broker | TX | Explained | Yes |
| Apr 5, 2017 | Mortgages | Loan servicing, payments, escrow account | FL | Money back | Yes |
| Apr 4, 2017 | Mortgages | Loan modification,collection,foreclosure | TX | Explained | Yes |
| Apr 4, 2017 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Apr 1, 2017 | Mortgages | Application, originator, mortgage broker | TX | Explained | Yes |
| Mar 30, 2017 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Mar 17, 2017 | Mortgages | Application, originator, mortgage broker | TX | Explained | Yes |
| Mar 16, 2017 | Mortgages | Application, originator, mortgage broker | AL | Explained | Yes |
| Mar 13, 2017 | Mortgages | Application, originator, mortgage broker | AL | Money back | Yes |
| Mar 11, 2017 | Mortgages | Loan servicing, payments, escrow account | TX | Money back | Yes |
| Feb 23, 2017 | Mortgages | Loan servicing, payments, escrow account | FL | Fixed | Yes |
| Feb 23, 2017 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Feb 20, 2017 | Mortgages | Loan servicing, payments, escrow account | GA | Money back | Yes |
| Feb 7, 2017 | Mortgages | Application, originator, mortgage broker | AZ | Fixed | Yes |
| Feb 6, 2017 | Mortgages | Loan servicing, payments, escrow account | CO | Fixed | Yes |
| Feb 1, 2017 | Mortgages | Settlement process and costs | TX | Fixed | Yes |
| Jan 23, 2017 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about BBVA
No comments yet. Start the conversation - questions are welcome too.