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Complaint log

Better Mortgage complaint log

The newest complaints about Better Mortgage, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 22, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNVIn progressYes
Oct 9, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processMDExplainedNo
Sep 18, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processFLIn progressYes
Jul 12, 2026Credit reportingIncorrect information on your reportInformation is missing that should be on the reportNCExplainedNo
Jun 26, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processCOExplainedYes
Jun 18, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXExplainedYes
Jun 17, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processPAExplainedNo
Jun 16, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingALExplainedYes
Jun 16, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processUTExplainedNo
Jun 14, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processNJExplainedYes
Jun 6, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processFLExplainedYes
May 26, 2026MortgagesClosing on a mortgageDelays with the closing processMAExplainedYes
May 24, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNYExplainedNo
May 17, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processMIExplainedYes
May 12, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processFLExplainedYes
May 2, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresRIExplainedYes
Apr 21, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeMAExplainedNo
Apr 21, 2026MortgagesTrouble during payment processFees chargedILExplainedNo
Apr 20, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processILExplainedYes
Apr 20, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeMAExplainedYes
Apr 15, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingAZExplainedNo
Apr 3, 2026MortgagesClosing on a mortgageFees or costs after closingTNExplainedYes
Mar 27, 2026MortgagesClosing on a mortgageDelays with the closing processFLExplainedNo
Mar 22, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processILExplainedNo
Mar 19, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processOHExplainedYes
Mar 12, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processNEExplainedNo
Mar 12, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processILExplainedNo
Mar 6, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processILExplainedYes
Mar 6, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingTNExplainedYes
Feb 26, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingCTExplainedNo
Feb 2, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingFLExplainedNo
Feb 2, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresCTExplainedNo
Jan 21, 2026MortgagesClosing on a mortgageFees or costs after closingFLExplainedYes
Jan 8, 2026MortgagesImproper use of your reportReporting company used your report improperlyCOExplainedYes
Jan 7, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processNJExplainedYes
Dec 23, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresCAExplainedNo
Dec 17, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingRIExplainedNo
Dec 11, 2025MortgagesClosing on a mortgageDelays with the closing processCAExplainedNo
Dec 9, 2025MortgagesClosing on a mortgageDelays with the closing processCTExplainedYes
Nov 26, 2025MortgagesTrouble during payment processPayment processNYExplainedYes
Nov 25, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processNCExplainedYes
Nov 23, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeGAExplainedYes
Nov 23, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeGAExplainedYes
Nov 14, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processCAExplainedYes
Nov 13, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingFLExplainedNo
Nov 12, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingNCExplainedNo
Nov 3, 2025MortgagesClosing on a mortgageDelays with the closing processILExplainedYes
Oct 28, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingCTExplainedYes
Oct 22, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresTXExplainedYes
Oct 17, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processNVExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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