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Complaint log

Branch Messenger complaint log

The newest complaints about Branch Messenger, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 8, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferPAExplainedYes
Aug 6, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesGAExplainedYes
Aug 5, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Aug 4, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardILExplainedYes
Jul 31, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Jul 31, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNJExplainedYes
Jul 29, 2026Money transfers & appsMoney was not available when promisedMIExplainedYes
Jul 27, 2026Money transfers & appsFraud or scamCAExplainedYes
Jul 26, 2026Prepaid & gift cardsProblem with overdraftOverdraft chargesILExplainedYes
Jul 24, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Jul 24, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Jul 23, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMIExplainedYes
Jul 23, 2026Bank accountsManaging an accountDeposits and withdrawalsMOExplainedYes
Jul 22, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Jul 22, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedVAExplainedYes
Jul 21, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesFLExplainedYes
Jul 20, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementDEExplainedYes
Jul 16, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTNExplainedYes
Jul 15, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Jul 15, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMOExplainedYes
Jul 15, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAExplainedYes
Jul 12, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardTXExplainedYes
Jul 10, 2026Bank accountsManaging an accountProblem using a debit or ATM cardSCExplainedYes
Jul 8, 2026Bank accountsManaging an accountProblem using a debit or ATM cardKSExplainedYes
Jul 6, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Jul 5, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardWIExplainedYes
Jul 1, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLExplainedYes
Jun 30, 2026Money transfers & appsFraud or scamCAExplainedYes
Jun 28, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNYExplainedYes
Jun 26, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountPAExplainedYes
Jun 26, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedSCExplainedYes
Jun 25, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferAZExplainedYes
Jun 24, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
Jun 18, 2026Bank accountsManaging an accountProblem using a debit or ATM cardINExplainedYes
Jun 18, 2026Bank accountsManaging an accountProblem using a debit or ATM cardAZExplainedYes
Jun 17, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Jun 15, 2026Money transfers & appsManaging, opening, or closing your mobile wallet accountWIExplainedYes
Jun 15, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardWIExplainedYes
Jun 15, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardWAExplainedYes
Jun 13, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Jun 12, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountOHExplainedYes
Jun 12, 2026Money transfers & appsProblem adding moneyNJExplainedYes
Jun 10, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedILExplainedYes
Jun 8, 2026Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMOHExplainedYes
Jun 5, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNJExplainedYes
Jun 3, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardTNExplainedYes
Jun 2, 2026Prepaid & gift cardsProblem with overdraftOverdraft chargesGAExplainedYes
May 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardAZExplainedYes
May 29, 2026Bank accountsManaging an accountProblem using a debit or ATM cardOHExplainedYes
May 23, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCOExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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