Loan servicer · complaint record
Brazos Loan Servicing complaints
Consumers have filed 7 complaints about Brazos Loan Servicing since 2013, none in the last 12 months. It answered 100% on time and closed 14% with relief for the customer. The most common problem is dealing with my lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 14%
- Last 30 days
- 0
- Rank
- -
Since January 2013
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 21, 2017
Brazos Loan Servicing complaints by month
The busiest month was January 2013 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Brazos Loan Servicing answered all time
- Closed with non-monetary relief114.3%
- Closed with explanation685.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Brazos Loan Servicing complaints are about
Top Brazos Loan Servicing problems
Inside "Dealing with my lender or servicer"
- Don't agree with fees charged 1
- Need information about my balance/terms 1
- Trouble with how payments are handled 1
Where Brazos Loan Servicing complaints come from
Most complaints: California (4), Missouri (1), Tennessee (1), Texas (1).
Brazos Loan Servicing compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Brazos Loan ServicingStudent loans | - | 0 | - |
Compare side by side: Brazos Loan Servicing vs Earnest · Brazos Loan Servicing vs College Ave Student Loan Servicing · Brazos Loan Servicing vs Meritize Financial · Brazos Loan Servicing vs LendKey Technologies
What people say about Brazos Loan Servicing
All experiencesNo experiences with Brazos Loan Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Brazos Loan Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 21, 2017 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 16, 2015 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Fixed |
| Aug 14, 2014 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Jan 26, 2014 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Aug 6, 2013 | Credit reporting | Incorrect information on credit reportInformation is not mine | Explained |
| Mar 5, 2013 | Student loans | Problems when you are unable to pay | Explained |
| Jan 25, 2013 | Student loans | Problems when you are unable to pay | Explained |
Questions about Brazos Loan Servicing
How many complaints does Brazos Loan Servicing have?
Brazos Loan Servicing has 7 complaints on record since January 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Brazos Loan Servicing respond to complaints?
Yes. Brazos Loan Servicing answered 100% of its complaints on time (within 15 days) and closed 14% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Brazos Loan Servicing?
The most common problems are dealing with my lender or servicer (3), problems when you are unable to pay (2), incorrect information on credit report (1).
Is Brazos Loan Servicing legit?
Brazos Loan Servicing is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Brazos Loan Servicing legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Brazos Loan Servicing?
Complain to Brazos Loan Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Brazos Loan Servicing complaints come from?
Most come from California (4), Missouri (1), Tennessee (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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