Brightfunders against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Brightfunders | 14 | new | 71.4% | 0% | 145 |
Every mortgage company ranked
Latest Brightfunders mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 9, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | MN | Explained | No |
| Nov 6, 2023 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | TX | Explained | Yes |
| Oct 16, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | WA | Explained | Yes |
| Oct 3, 2023 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | VA | Explained | Yes |
| Sep 14, 2023 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | ID | Explained | Yes |
| Aug 22, 2023 | Mortgages | Struggling to pay mortgage | NC | Explained | Yes |
| Aug 22, 2023 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Aug 9, 2023 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Jul 24, 2023 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Jul 11, 2023 | Mortgages | Closing on a mortgage | SC | Explained | Yes |
| Jun 14, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | SC | Explained | Yes |
| May 4, 2023 | Mortgages | Trouble during payment process | PA | Explained | Yes |
| Apr 9, 2023 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Mar 10, 2023 | Mortgages | Trouble during payment process | MD | Explained | Yes |
| Mar 7, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | KY | Explained | Yes |
| Jan 18, 2023 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jan 11, 2023 | Mortgages | Trouble during payment process | MN | Explained | Yes |
| Jan 5, 2023 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | GA | Explained | Yes |
| Dec 19, 2022 | Mortgages | Closing on a mortgage | VA | Explained | Yes |
| Dec 9, 2022 | Mortgages | Struggling to pay mortgage | MD | Explained | Yes |
| Dec 1, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Nov 15, 2022 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Oct 21, 2022 | Mortgages | Trouble during payment process | IL | Explained | Yes |
| Oct 4, 2022 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Sep 17, 2022 | Mortgages | Closing on a mortgage | OH | Explained | Yes |
| Sep 13, 2022 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Aug 26, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | LA | Explained | Yes |
| Aug 25, 2022 | Mortgages | Struggling to pay mortgage | TX | Explained | Yes |
| Aug 17, 2022 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Aug 12, 2022 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | GA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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