Mortgage company · complaint record
Brightfunders complaints
Filed under Brightfunders, LLC
Consumers have filed 152 complaints about Brightfunders since 2014, 16 of them in the last 12 months. It answered 68.8% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 152
- Last 12 months
- 16
- Answered on time
- 68.8%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #101 of 595
Since October 2014
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 27, 2026
Most complained-about mortgage lenders & servicers
Brightfunders complaints by month
The busiest month was April 2021 (7 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Brightfunders answered all time
- Closed with monetary relief42.6%
- Closed with non-monetary relief21.3%
- Closed with explanation14293.4%
- Untimely response42.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Brightfunders complaints are about
Top Brightfunders problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 4
- Payment process 3
- Escrow, taxes, or insurance 1
- Loan sold or transferred to another company 1
- Private mortgage insurance (PMI) 1
Where Brightfunders complaints come from
Most complaints: Ohio (19), Maryland (16), North Carolina (13), Florida (10), Texas (10).
Brightfunders compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | BrightfundersMortgages | - | 16 | - |
Compare side by side: Brightfunders vs Midwest Loan Services · Brightfunders vs Truhome Solutions · Brightfunders vs NEXA Mortgage · Brightfunders vs Hilltop
What people say about Brightfunders
All experiencesNo experiences with Brightfunders yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Brightfunders complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 27, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | No timely reply |
| Oct 21, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | No timely reply |
| Oct 21, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Oct 15, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Sep 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jul 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jul 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jun 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 7, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 9, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 31, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
Questions about Brightfunders
How many complaints does Brightfunders have?
Brightfunders has 152 complaints on record since October 2014, including 16 in the last 12 months and 3 in the last 30 days. That makes it number 1,202 of every company by complaints this year.
Does Brightfunders respond to complaints?
Yes. Brightfunders answered 68.8% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Brightfunders?
The most common problems are applying for a mortgage or refinancing an existing mortgage (47), trouble during payment process (49), struggling to pay mortgage (6).
Is Brightfunders legit?
Brightfunders is a real company with a public complaint record: consumers have complained about it 152 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Brightfunders legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Brightfunders?
Complain to Brightfunders in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Brightfunders complaints come from?
Most come from Ohio (19), Maryland (16), North Carolina (13). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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