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Complaint log

CarMax complaint log

The newest complaints about CarMax, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jul 14, 2026Credit reportingIncorrect information on your reportAccount status incorrectVAExplainedYes
Jul 13, 2026Auto loans & leasesGetting a loan or leaseCredit denialVAExplainedYes
Jul 13, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMSExplainedYes
Jul 13, 2026Debt collectionTook or threatened to take negative or legal actionSeized or attempted to seize your propertyGAExplainedYes
Jul 11, 2026Auto loans & leasesRepossessionVoluntary repossessionFLExplainedYes
Jul 11, 2026Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Jul 11, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Jul 11, 2026Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedMOExplainedYes
Jul 10, 2026Debt collectionAttempts to collect debt not owedDebt was paidTXExplainedYes
Jul 10, 2026Credit reportingIncorrect information on your reportAccount information incorrectILExplainedYes
Jul 9, 2026Auto loans & leasesIncorrect information on your reportAccount information incorrectMDExplainedYes
Jul 9, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offFLExplainedYes
Jul 9, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseLAExplainedYes
Jul 9, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTNExplainedYes
Jul 9, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionIAExplainedYes
Jul 8, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionTNExplainedYes
Jul 8, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Jul 8, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Jul 8, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionTXExplainedYes
Jul 7, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanVAExplainedYes
Jul 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectVAExplainedYes
Jul 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectKYExplainedYes
Jul 7, 2026Auto loans & leasesManaging the loan or leaseBilling problemFLExplainedYes
Jul 6, 2026Credit reportingIncorrect information on your reportAccount status incorrectCOExplainedYes
Jul 4, 2026Auto loans & leasesIncorrect information on your reportAccount information incorrectILExplainedYes
Jul 4, 2026Auto loans & leasesManaging the loan or leaseBilling problemNCExplainedYes
Jul 4, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldFLExplainedYes
Jul 4, 2026Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Jul 4, 2026Credit reportingIncorrect information on your reportAccount status incorrectWIExplainedYes
Jul 3, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftTXExplainedYes
Jul 2, 2026Debt collectionThreatened to contact someone or share information improperlyContacted you after you asked them to stopCAExplainedYes
Jul 2, 2026Auto loans & leasesGetting a loan or leaseCredit denialNVExplainedYes
Jul 2, 2026Debt collectionThreatened to contact someone or share information improperlyTalked to a third-party about your debtNCExplainedYes
Jul 1, 2026Auto loans & leasesIncorrect information on your reportAccount status incorrectVAExplainedYes
Jul 1, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMDExplainedYes
Jul 1, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayTNExplainedYes
Jul 1, 2026Auto loans & leasesRepossessionDamage caused or loss of personal items in vehicle during the actual repossessionSCExplainedYes
Jun 30, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNCExplainedYes
Jun 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectVAExplainedYes
Jun 30, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offCAFixedYes
Jun 29, 2026Debt collectionAttempts to collect debt not owedDebt was paidOHExplainedYes
Jun 29, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offVAExplainedYes
Jun 29, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Jun 29, 2026Auto loans & leasesManaging the loan or leaseBilling problemCAExplainedYes
Jun 29, 2026Auto loans & leasesGetting a loan or leaseLoan opened without my consent or knowledgeILExplainedYes
Jun 27, 2026Credit reportingIncorrect information on your reportAccount information incorrectVAExplainedYes
Jun 27, 2026Auto loans & leasesManaging the loan or leaseProblem with fees chargedGAExplainedYes
Jun 27, 2026Credit reportingIncorrect information on your reportAccount information incorrectKYExplainedYes
Jun 27, 2026Auto loans & leasesGetting a loan or leaseChanges in terms mid-deal or after closingILExplainedYes
Jun 26, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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