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Complaint log

CarMax complaint log

The newest complaints about CarMax, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 4, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportGAExplainedYes
Aug 3, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Aug 3, 2026Credit reportingImproper use of your reportReporting company used your report improperlyGAExplainedYes
Aug 3, 2026Credit cardsIncorrect information on your reportAccount status incorrectCAExplainedYes
Aug 3, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursSCExplainedYes
Aug 3, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedALExplainedYes
Jul 31, 2026Auto loans & leasesManaging the loan or leaseBilling problemWAExplainedYes
Jul 31, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Jul 30, 2026Auto loans & leasesIncorrect information on your reportAccount information incorrectVAExplainedYes
Jul 29, 2026Auto loans & leasesRepossessionNotice to repossessNCExplainedYes
Jul 29, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursSCExplainedYes
Jul 29, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursGAExplainedYes
Jul 29, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanALExplainedYes
Jul 29, 2026Credit reportingImproper use of your reportReporting company used your report improperlyPAExplainedYes
Jul 28, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNCExplainedYes
Jul 28, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Jul 28, 2026Credit reportingCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedCAExplainedYes
Jul 28, 2026Auto loans & leasesRepossessionLender trying to repossess or disable the vehicleTXExplainedYes
Jul 28, 2026Auto loans & leasesIncorrect information on your reportAccount status incorrectINExplainedYes
Jul 28, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanRIExplainedYes
Jul 28, 2026Credit reportingIncorrect information on your reportAccount information incorrectVAExplainedYes
Jul 27, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Jul 27, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTNExplainedYes
Jul 27, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportGAExplainedYes
Jul 25, 2026Credit reportingUnable to get your credit report or credit scoreOther problem getting your report or credit scoreNJExplainedYes
Jul 25, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportWAExplainedYes
Jul 24, 2026Debt collectionAttempts to collect debt not owedDebt was paidCAExplainedYes
Jul 24, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
Jul 24, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
Jul 24, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeCAExplainedYes
Jul 23, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeCTExplainedYes
Jul 23, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeNVExplainedYes
Jul 22, 2026Auto loans & leasesRepossessionCompany explaining amount owedFLExplainedYes
Jul 22, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offKYExplainedYes
Jul 21, 2026Auto loans & leasesGetting a loan or leaseLoan opened without my consent or knowledgeGAExplainedNo
Jul 21, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Jul 21, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
Jul 20, 2026Credit reportingIncorrect information on your reportAccount status incorrectILExplainedYes
Jul 19, 2026Credit reportingIncorrect information on your reportAccount information incorrectVAExplainedYes
Jul 17, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
Jul 16, 2026Debt collectionCommunication tacticsFrequent or repeated callsINExplainedYes
Jul 16, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftFLExplainedYes
Jul 16, 2026Auto loans & leasesGetting a loan or leaseLoan opened without my consent or knowledgeOKExplainedYes
Jul 16, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Jul 15, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
Jul 15, 2026Auto loans & leasesIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Jul 15, 2026Credit reportingIncorrect information on your reportAccount status incorrectDCExplainedYes
Jul 14, 2026Credit reportingImproper use of your reportReporting company used your report improperlyMOExplainedYes
Jul 14, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offCAExplainedYes
Jul 14, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNCExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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