Mortgage company · complaint record
CBC Mortgage Agency complaints
Consumers have filed 8 complaints about CBC Mortgage Agency since 2019, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 8
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since January 2019
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Feb 16, 2026
Most complained-about mortgage lenders & servicers
CBC Mortgage Agency complaints by month
The busiest month was January 2019 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How CBC Mortgage Agency answered all time
- Closed with explanation787.5%
- Untimely response112.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top CBC Mortgage Agency problems
Inside "Trouble during payment process"
- Payment process 1
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Where CBC Mortgage Agency complaints come from
Most complaints: Connecticut (2), Maryland (1), Nevada (1), Washington (1), Arizona (1).
CBC Mortgage Agency compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | CBC Mortgage AgencyMortgages | - | 1 | - |
Compare side by side: CBC Mortgage Agency vs Midwest Loan Services · CBC Mortgage Agency vs Truhome Solutions · CBC Mortgage Agency vs NEXA Mortgage · CBC Mortgage Agency vs Hilltop
What people say about CBC Mortgage Agency
All experiencesNo experiences with CBC Mortgage Agency yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest CBC Mortgage Agency complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 16, 2026 | Mortgages | Trouble during payment processPayment process | No timely reply |
| Oct 3, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 9, 2025 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Jan 27, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Feb 11, 2022 | Mortgages | Trouble during payment process | Explained |
| Dec 23, 2020 | Mortgages | Trouble during payment process | Explained |
| Jun 17, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jan 9, 2019 | Mortgages | Trouble during payment process | Explained |
Questions about CBC Mortgage Agency
How many complaints does CBC Mortgage Agency have?
CBC Mortgage Agency has 8 complaints on record since January 2019, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does CBC Mortgage Agency respond to complaints?
Yes. CBC Mortgage Agency answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with CBC Mortgage Agency?
The most common problems are trouble during payment process (5), applying for a mortgage or refinancing an existing mortgage (1), struggling to pay mortgage (1).
Is CBC Mortgage Agency legit?
CBC Mortgage Agency is a real company with a public complaint record: consumers have complained about it 8 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is CBC Mortgage Agency legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against CBC Mortgage Agency?
Complain to CBC Mortgage Agency in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most CBC Mortgage Agency complaints come from?
Most come from Connecticut (2), Maryland (1), Nevada (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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