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Complaint log

Edfinancial Services complaint log

The newest complaints about Edfinancial Services, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 7, 2026Student loansIncorrect information on your reportAccount status incorrectCOExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectDEExplainedYes
Oct 7, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeGAExplainedYes
Oct 7, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargePAExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectVAExplainedYes
Oct 7, 2026Credit reportingImproper use of your reportReporting company used your report improperlySCExplainedYes
Oct 7, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeFLIn progressYes
Oct 7, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMDExplainedYes
Oct 6, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Oct 6, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedTXExplainedYes
Oct 6, 2026Credit reportingIncorrect information on your reportAccount status incorrectMAExplainedYes
Oct 6, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 6, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftCAExplainedYes
Oct 6, 2026Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Oct 6, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXExplainedYes
Oct 5, 2026Student loansIncorrect information on your reportAccount information incorrectMSExplainedYes
Oct 5, 2026Credit reportingIncorrect information on your reportAccount status incorrectARExplainedYes
Oct 5, 2026Student loansImproper use of your reportReporting company used your report improperlyLAIn progressYes
Oct 5, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Oct 4, 2026Credit reportingIncorrect information on your reportAccount information incorrectMDExplainedYes
Oct 4, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeMSExplainedYes
Oct 4, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 4, 2026Credit reportingIncorrect information on your reportAccount information incorrectMOExplainedYes
Oct 4, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 4, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 3, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLIn progressYes
Oct 3, 2026Debt collectionWritten notification about debtNotification didn't disclose it was an attempt to collect a debtMDExplainedYes
Oct 3, 2026Student loansDealing with your lender or servicerProblem with customer serviceMNExplainedYes
Oct 3, 2026Student loansIncorrect information on your reportPersonal information incorrectOHExplainedYes
Oct 2, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elsePAExplainedYes
Oct 2, 2026Student loansIncorrect information on your reportAccount information incorrectFLExplainedYes
Oct 2, 2026Student loansIncorrect information on your reportAccount information incorrectCAExplainedYes
Oct 2, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAIn progressYes
Oct 1, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNYExplainedYes
Oct 1, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 1, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedAZExplainedYes
Oct 1, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Oct 1, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCExplainedYes
Oct 1, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNMExplainedYes
Oct 1, 2026Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneMDExplainedYes
Sep 30, 2026Student loansProblem with a company's investigation into an existing problemInvestigation took more than 30 daysNCExplainedYes
Sep 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Sep 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Sep 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanINExplainedYes
Sep 30, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMIExplainedYes
Sep 30, 2026Debt relief & credit repairConfusing or missing disclosuresSCExplainedYes
Sep 30, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeIDExplainedYes
Sep 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Sep 30, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeFLExplainedYes
Sep 30, 2026Student loansStruggling to repay your loanProblem with your payment planFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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