Mortgage company · complaint record
Empire Home Loans complaints
Filed under Empire Home Loans, Inc.
Consumers have filed 5 complaints about Empire Home Loans since 2022, none in the last 12 months. It answered 100% on time and closed 20% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 20%
- Last 30 days
- 0
- Rank
- -
Since April 2022
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 15, 2024
Empire Home Loans complaints by month
The busiest month was July 2023 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Empire Home Loans answered all time
- Closed with monetary relief120%
- Closed with explanation480%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Empire Home Loans problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 1
- Delays in the application process 1
Where Empire Home Loans complaints come from
Most complaints: California (2), Nevada (1), Oregon (1), Washington (1).
Empire Home Loans compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Empire Home LoansMortgages | - | 0 | - |
Compare side by side: Empire Home Loans vs Midwest Loan Services · Empire Home Loans vs Truhome Solutions · Empire Home Loans vs NEXA Mortgage · Empire Home Loans vs Hilltop
What people say about Empire Home Loans
All experiencesNo experiences with Empire Home Loans yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Empire Home Loans complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 15, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Feb 3, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jul 25, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jul 25, 2023 | Mortgages | Closing on a mortgage | Explained |
| Apr 29, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Money back |
Questions about Empire Home Loans
How many complaints does Empire Home Loans have?
Empire Home Loans has 5 complaints on record since April 2022, including 0 in the last 12 months and 0 in the last 30 days.
Does Empire Home Loans respond to complaints?
Yes. Empire Home Loans answered 100% of its complaints on time (within 15 days) and closed 20% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Empire Home Loans?
The most common problems are applying for a mortgage or refinancing an existing mortgage (3), closing on a mortgage (2).
Is Empire Home Loans legit?
Empire Home Loans is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Empire Home Loans legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Empire Home Loans?
Complain to Empire Home Loans in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Empire Home Loans complaints come from?
Most come from California (2), Nevada (1), Oregon (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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