Loan servicer · complaint record
Express Enrollment complaints
Filed under Express Enrollment LLC
Consumers have filed 6 complaints about Express Enrollment since 2023, none in the last 12 months. It answered 33.3% on time and closed 50% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 6
- Last 12 months
- 0
- Answered on time
- 33.3%
- Closed with relief
- 50%
- Last 30 days
- 0
- Rank
- -
Since April 2023
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Mar 10, 2024
Express Enrollment complaints by month
The busiest month was November 2023 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Express Enrollment answered all time
- Closed with monetary relief116.7%
- Closed with explanation116.7%
- Untimely response466.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Express Enrollment complaints are about
Top Express Enrollment problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 2
- Problem with customer service 1
Where Express Enrollment complaints come from
Most complaints: Minnesota (2), Texas (2), California (1), Illinois (1).
Express Enrollment compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Express EnrollmentStudent loans | - | 0 | - |
Compare side by side: Express Enrollment vs Earnest · Express Enrollment vs College Ave Student Loan Servicing · Express Enrollment vs Meritize Financial · Express Enrollment vs LendKey Technologies
What people say about Express Enrollment
All experiencesNo experiences with Express Enrollment yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Express Enrollment complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 10, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | No timely reply |
| Nov 9, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Nov 8, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Aug 14, 2023 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | No timely reply |
| Jul 1, 2023 | Debt relief & credit repair | Fraud or scam | Explained |
| Apr 30, 2023 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Money back |
Questions about Express Enrollment
How many complaints does Express Enrollment have?
Express Enrollment has 6 complaints on record since April 2023, including 0 in the last 12 months and 0 in the last 30 days.
Does Express Enrollment respond to complaints?
Yes. Express Enrollment answered 33.3% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Express Enrollment?
The most common problems are dealing with your lender or servicer (3), false statements or representation (2), fraud or scam (1).
Is Express Enrollment legit?
Express Enrollment is a real company with a public complaint record: consumers have complained about it 6 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Express Enrollment legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Express Enrollment?
Complain to Express Enrollment in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Express Enrollment complaints come from?
Most come from Minnesota (2), Texas (2), California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Express Enrollment
No comments yet. Start the conversation - questions are welcome too.