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Complaint log

Fay Servicing complaint log

The newest complaints about Fay Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Feb 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMAExplainedYes
Feb 1, 2026MortgagesStruggling to pay mortgageForeclosureFLExplainedYes
Jan 29, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAExplainedYes
Jan 28, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNCExplainedYes
Jan 28, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMAExplainedYes
Jan 27, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Jan 25, 2026MortgagesIncorrect information on your reportAccount status incorrectGAExplainedYes
Jan 23, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Jan 23, 2026MortgagesTrouble during payment processPayment processWAExplainedYes
Jan 23, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanVAExplainedYes
Jan 16, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJExplainedYes
Jan 16, 2026MortgagesTrouble during payment processPayment processVAExplainedYes
Jan 12, 2026MortgagesTrouble during payment processPayment processMDExplainedYes
Jan 10, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuGAExplainedYes
Jan 9, 2026MortgagesTrouble during payment processPayment processFLExplainedYes
Jan 8, 2026MortgagesStruggling to pay mortgageForeclosureNYExplainedYes
Jan 7, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMDExplainedYes
Jan 7, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Jan 6, 2026MortgagesTrouble during payment processPayment processTXExplainedYes
Jan 6, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processTXExplainedYes
Jan 6, 2026MortgagesTrouble during payment processPayment processNJExplainedYes
Jan 6, 2026MortgagesTrouble during payment processPayment processTXExplainedYes
Jan 6, 2026MortgagesTrouble during payment processPayment processALExplainedYes
Jan 5, 2026Auto loans & leasesIncorrect information on your reportAccount information incorrectPAExplainedYes
Jan 5, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Jan 5, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAExplainedYes
Jan 5, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCTExplainedYes
Jan 2, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuILExplainedYes
Jan 2, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCOExplainedYes
Jan 2, 2026MortgagesStruggling to pay mortgageForeclosureALExplainedYes
Dec 31, 2025Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Dec 31, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanVTExplainedYes
Dec 30, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNYExplainedYes
Dec 30, 2025MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Dec 30, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNYExplainedYes
Dec 29, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYExplainedYes
Dec 27, 2025MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Dec 26, 2025Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Dec 26, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJExplainedYes
Dec 24, 2025MortgagesTrouble during payment processPrivate mortgage insurance (PMI)TXExplainedYes
Dec 24, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingTNExplainedYes
Dec 23, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMOExplainedYes
Dec 18, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNYExplainedYes
Dec 18, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMSExplainedYes
Dec 18, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureGAExplainedYes
Dec 17, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Dec 17, 2025MortgagesTrouble during payment processPayment processPAExplainedYes
Dec 17, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
Dec 16, 2025Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Dec 15, 2025MortgagesTrouble during payment processLoan sold or transferred to another company-ExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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