Complaint log
First Financial Bankshares complaint log
The newest complaints about First Financial Bankshares, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 30, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 17, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 9, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 23, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Mar 19, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 11, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 6, 2026 | Bank accounts | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 29, 2025 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 26, 2025 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 24, 2025 | Bank accounts | Managing an accountCashing a check | Explained |
| Sep 9, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 5, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 6, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jun 3, 2025 | Bank accounts | Managing an accountFee problem | Explained |
| May 26, 2025 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Feb 3, 2025 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 12, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 24, 2024 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Oct 22, 2024 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | Explained |
| Oct 18, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Fixed |
| Oct 14, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Aug 16, 2024 | Bank accounts | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 16, 2024 | Bank accounts | Incorrect information on your reportAccount status incorrect | Fixed |
| Aug 8, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 1, 2024 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Jul 16, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 17, 2023 | Money transfers & apps | Fraud or scam | Explained |
| Feb 28, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 27, 2022 | Money transfers & apps | Other transaction problem | Explained |
| Dec 20, 2022 | Bank accounts | Managing an accountFee problem | Money back |
| Nov 22, 2022 | Bank accounts | Problem caused by your funds being lowBounced checks or returned payments | Fixed |
| Nov 7, 2022 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 8, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| May 21, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 28, 2022 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Mar 21, 2022 | Bank accounts | Managing an accountCashing a check | Explained |
| Nov 18, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works