Bank · complaint record
First Financial Bankshares complaints
Filed under FIRST FINANCIAL BANKSHARES, INC.
Consumers have filed 37 complaints about First Financial Bankshares since 2021, 7 of them in the last 12 months (-36% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 37
- Last 12 months
- 7
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #134 of 188
Since November 2021
-36% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Jul 30, 2026
Most complained-about banks & credit unions
First Financial Bankshares complaints by month
The busiest month was August 2024 (4 complaints). Complaints in the last 12 months are down 36% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Financial Bankshares answered all time
- Closed with monetary relief25.4%
- Closed with non-monetary relief410.8%
- Closed with explanation3183.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Financial Bankshares complaints are about
Top First Financial Bankshares problems
Inside "Managing an account"
- Deposits and withdrawals 6
- Problem using a debit or ATM card 4
- Problem making or receiving payments 2
- Cashing a check 2
- Fee problem 2
- Funds not handled or disbursed as instructed 1
Where First Financial Bankshares complaints come from
Most complaints: Texas (34), California (1), District of Columbia (1), Pennsylvania (1).
First Financial Bankshares compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | First Financial BanksharesBank accounts | - | 7 | - |
Compare side by side: First Financial Bankshares vs Bancfirst · First Financial Bankshares vs Banner · First Financial Bankshares vs Customers Bancorp · First Financial Bankshares vs RBC Bank
What people say about First Financial Bankshares
All experiencesNo experiences with First Financial Bankshares yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Financial Bankshares complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 30, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 17, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 9, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 23, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Mar 19, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 11, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 6, 2026 | Bank accounts | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 29, 2025 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 26, 2025 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 24, 2025 | Bank accounts | Managing an accountCashing a check | Explained |
| Sep 9, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 5, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
Questions about First Financial Bankshares
How many complaints does First Financial Bankshares have?
First Financial Bankshares has 37 complaints on record since November 2021, including 7 in the last 12 months and 0 in the last 30 days. That makes it number 1,664 of every company by complaints this year.
Does First Financial Bankshares respond to complaints?
Yes. First Financial Bankshares answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with First Financial Bankshares?
The most common problems are managing an account (17), incorrect information on your report (6), problem with the payoff process at the end of the loan (2).
Is First Financial Bankshares legit?
First Financial Bankshares is a real company with a public complaint record: consumers have complained about it 37 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Financial Bankshares legit? for the signals, red flags and how to protect yourself.
Are complaints about First Financial Bankshares going up or down?
Down. There were 7 complaints in the last 12 months against 11 in the 12 before (-36%). See every month.
How do I file a complaint against First Financial Bankshares?
Complain to First Financial Bankshares in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Financial Bankshares complaints come from?
Most come from Texas (34), California (1), District of Columbia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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