Mortgages
First Horizon Bank mortgages complaints
Consumers have filed 402 complaints about First Horizon Bank's mortgages, 18 in the last 12 months. First Horizon Bank answered 100% on time and closed 11% with relief. See the whole First Horizon Bank record.
First Horizon Bank against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | First Horizon Bank | 18 | 100% | 11% |
Latest First Horizon Bank mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 15, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 10, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Sep 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 28, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Aug 11, 2026 | Mortgages | Trouble during payment processLien release | Fixed |
| Jul 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 5, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| May 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 11, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Mar 27, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 21, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Feb 20, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 15, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jan 7, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Fixed |
| Jan 6, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Dec 3, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 14, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Nov 1, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Oct 23, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 17, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Fixed |
| Jul 2, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 26, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 25, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 18, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 11, 2025 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Mar 2, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jan 3, 2025 | Mortgages | Trouble during payment processLien release | Explained |
| Sep 18, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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