First Merchants against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | First Merchants | 8 | new | 100% | 0% | 31 |
Every mortgage company ranked
Latest First Merchants mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 16, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | OH | In progress | Yes |
| Oct 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | IN | Explained | Yes |
| Oct 3, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | OH | In progress | Yes |
| Sep 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | IN | Explained | Yes |
| Mar 25, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | IL | Explained | Yes |
| Mar 16, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | OH | Explained | Yes |
| Feb 12, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | IN | Explained | Yes |
| Jan 2, 2026 | Mortgages | Struggling to pay mortgageForeclosure | IN | Explained | Yes |
| Jun 18, 2025 | Mortgages | Trouble during payment processFees charged | MI | Explained | Yes |
| Dec 31, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | IN | Explained | Yes |
| Dec 1, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | IN | Explained | Yes |
| Sep 26, 2024 | Mortgages | Trouble during payment processPayment process | IN | Explained | Yes |
| Sep 24, 2024 | Mortgages | Trouble during payment processPayment process | IN | Explained | Yes |
| Aug 6, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | IN | Explained | Yes |
| Jan 8, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | IN | Explained | Yes |
| Nov 17, 2023 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | IN | Explained | Yes |
| Aug 1, 2023 | Mortgages | Trouble during payment process | MI | Money back | Yes |
| Jul 21, 2023 | Mortgages | Trouble during payment process | IN | Explained | Yes |
| Jun 30, 2023 | Mortgages | Struggling to pay mortgage | IN | Explained | Yes |
| Jun 11, 2023 | Mortgages | Closing on a mortgage | MI | Explained | Yes |
| Apr 28, 2023 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Apr 28, 2023 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Apr 11, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | IN | Explained | Yes |
| Jan 20, 2023 | Mortgages | Trouble during payment process | MI | Explained | Yes |
| Nov 6, 2022 | Mortgages | Trouble during payment process | MI | Fixed | Yes |
| Oct 6, 2022 | Mortgages | Incorrect information on your reportAccount status incorrect | OH | Fixed | Yes |
| Sep 21, 2022 | Mortgages | Trouble during payment process | MI | Fixed | Yes |
| Mar 30, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | IN | Explained | Yes |
| Jun 24, 2021 | Mortgages | Trouble during payment process | IN | Explained | Yes |
| Mar 10, 2021 | Mortgages | Trouble during payment process | MI | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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