Credit cards
Firstbank credit cards complaints
Consumers have filed 17 complaints about Firstbank's credit cards. See the whole Firstbank record.
Firstbank against other credit card companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Capital One | 14,231 | 99.9% | 22% |
| 2 | Citibank | 12,511 | 99.9% | 42% |
| 3 | Synchrony | 9,417 | 95.9% | 20% |
| 4 | JPMorgan Chase | 7,363 | 100% | 21% |
| 5 | Bank of America | 6,335 | 99.3% | 39% |
| 6 | American Express | 5,838 | 98.7% | 23% |
| 7 | Wells Fargo | 3,702 | 99.9% | 27% |
| 8 | Bread Financial (Comenity) | 3,690 | 100% | 47% |
| 9 | Goldman Sachs Bank (Apple Card, Marcus) | 3,156 | 100% | 27% |
| 10 | Barclays US | 2,871 | 100% | 7% |
| 11 | U.S. Bank | 2,011 | 100% | 33% |
| 12 | TransUnion | 1,897 | 100% | 57% |
| 13 | Firstbank | 0 | - | - |
Latest Firstbank credit cards complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 28, 2025 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Feb 26, 2025 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| May 22, 2024 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| May 2, 2024 | Credit cards | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Money back |
| Mar 23, 2021 | Credit cards | Getting a credit cardApplication denied | Explained |
| May 27, 2020 | Credit cards | Other features, terms, or problemsOther problem | Money back |
| May 25, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| Jul 25, 2019 | Credit cards | Closing your accountCompany closed your account | Explained |
| Jul 19, 2018 | Credit cards | Fees or interestUnexpected increase in interest rate | Explained |
| Apr 7, 2018 | Credit cards | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Mar 24, 2018 | Credit cards | Problem when making paymentsYou never received your bill or did not know a payment was due | Explained |
| Feb 5, 2018 | Credit cards | Fees or interestProblem with fees | Explained |
| Nov 25, 2017 | Credit cards | Other features, terms, or problemsProblem with customer service | Explained |
| Aug 21, 2014 | Credit cards | Delinquent account | Explained |
| Sep 27, 2013 | Credit cards | Application processing delay | Explained |
| Jul 26, 2012 | Credit cards | Closing/Cancelling account | Explained |
| May 14, 2012 | Credit cards | Other fee | No relief |
Your rights with credit card companies
Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.
Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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