Firstbank against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Firstbank | 0 | new | - | - | 19 |
Every mortgage company ranked
Latest Firstbank mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 6, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | CO | Explained | Yes |
| Aug 8, 2022 | Mortgages | Trouble during payment process | CO | Fixed | Yes |
| Jan 10, 2019 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Jun 19, 2018 | Mortgages | Closing on a mortgage | CO | Explained | Yes |
| Mar 29, 2018 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Feb 16, 2018 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Jul 25, 2017 | Mortgages | Closing on a mortgage | CO | Explained | Yes |
| Jul 16, 2017 | Mortgages | Closing on a mortgage | CO | Explained | Yes |
| Apr 8, 2017 | Mortgages | Application, originator, mortgage broker | CO | Fixed | Yes |
| Aug 2, 2016 | Mortgages | Credit decision / Underwriting | - | Money back | Yes |
| Jul 1, 2016 | Mortgages | Application, originator, mortgage broker | CO | Explained | Yes |
| Jun 21, 2016 | Mortgages | Application, originator, mortgage broker | CO | Closed | Yes |
| May 3, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| Apr 19, 2016 | Mortgages | Application, originator, mortgage broker | CO | Closed | Yes |
| Oct 23, 2015 | Mortgages | Loan servicing, payments, escrow account | CO | Money back | Yes |
| Mar 17, 2014 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Apr 29, 2013 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| May 17, 2012 | Mortgages | Loan modification,collection,foreclosure | CO | No relief | Yes |
| Mar 22, 2012 | Mortgages | Loan modification,collection,foreclosure | CO | No relief | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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