Lender · complaint record
FirstCash complaints
Filed under FirstCash, Inc.
Consumers have filed 31 complaints about FirstCash since 2022, 14 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is property was sold.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 31
- Last 12 months
- 14
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #80 of 272
Since June 2022
new vs the year before
Industry: 94.7%
Typical lender: 6%
Newest: Oct 18, 2026
Most complained-about personal & payday lenders
FirstCash complaints by month
The busiest month was December 2025 (6 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How FirstCash answered all time
- Closed with non-monetary relief13.2%
- Closed with explanation3096.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What FirstCash complaints are about
Top FirstCash problems
Where FirstCash complaints come from
Most complaints: Texas (11), Florida (4), Tennessee (3), Missouri (2), Arizona (2).
FirstCash compared with other personal & payday lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | SoLo FundsPayday & personal loans | 27 | 29 | F |
| 2 | AAA Auto Title LoansPayday & personal loans | 77 | 29 | B |
| 3 | PowerpayPayday & personal loans | 55 | 26 | C |
| 4 | AmeriCashPayday & personal loans | 10 | 26 | F |
| 5 | DLC, LLCPayday & personal loans | 63 | 26 | C |
| 6 | Boost Your ScorePayday & personal loans | 45 | 25 | D |
| 7 | Special FinancingPayday & personal loans | 60 | 25 | C |
| 8 | FirstCashPayday & personal loans | - | 14 | - |
Compare side by side: FirstCash vs SoLo Funds · FirstCash vs AAA Auto Title Loans · FirstCash vs Powerpay · FirstCash vs AmeriCash
What people say about FirstCash
All experiencesNo experiences with FirstCash yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest FirstCash complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 18, 2026 | Payday & personal loans | Can't contact lender or servicer | Explained |
| Sep 20, 2026 | Payday & personal loans | Unexpected fees | Explained |
| Sep 15, 2026 | Payday & personal loans | Property was damaged or destroyed property | Explained |
| Sep 3, 2026 | Payday & personal loans | Property was sold | Explained |
| Sep 1, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Apr 2, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Mar 28, 2026 | Payday & personal loans | Can't contact lender or servicer | Explained |
| Jan 3, 2026 | Payday & personal loans | Property was damaged or destroyed property | Explained |
| Dec 31, 2025 | Payday & personal loans | Property was sold | Explained |
| Dec 20, 2025 | Payday & personal loans | Property was damaged or destroyed property | Explained |
| Dec 19, 2025 | Payday & personal loans | Property was sold | Explained |
| Dec 16, 2025 | Crypto | Other transaction problem | Explained |
Questions about FirstCash
How many complaints does FirstCash have?
FirstCash has 31 complaints on record since June 2022, including 14 in the last 12 months and 1 in the last 30 days. That makes it number 1,264 of every company by complaints this year.
Does FirstCash respond to complaints?
Yes. FirstCash answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with FirstCash?
The most common problems are property was sold (12), property was damaged or destroyed property (4), charged fees or interest you didn't expect (6).
Is FirstCash legit?
FirstCash is a real company with a public complaint record: consumers have complained about it 31 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is FirstCash legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against FirstCash?
Complain to FirstCash in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most FirstCash complaints come from?
Most come from Texas (11), Florida (4), Tennessee (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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