Lender · complaint record
Genesis Financial & Payment Systems complaints
Filed under Genesis Financial & Payment Systems Holdings, LLC
Consumers have filed 23 complaints about Genesis Financial & Payment Systems since 2014, none in the last 12 months. It answered 91.3% on time and closed 4% with relief for the customer. The most common problem is communication tactics.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 23
- Last 12 months
- 0
- Answered on time
- 91.3%
- Closed with relief
- 4%
- Last 30 days
- 0
- Rank
- -
Since June 2014
new vs the year before
Industry: 94.7%
Typical lender: 6%
Newest: Apr 2, 2024
Genesis Financial & Payment Systems complaints by month
The busiest month was May 2017 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Genesis Financial & Payment Systems answered all time
- Closed with monetary relief14.3%
- Closed with explanation2295.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Genesis Financial & Payment Systems complaints are about
Top Genesis Financial & Payment Systems problems
Inside "Communication tactics"
- Frequent or repeated calls 2
- You told them to stop contacting you, but they keep trying 1
- Called after sent written cease of comm 1
- Threatened to take legal action 1
Where Genesis Financial & Payment Systems complaints come from
Most complaints: Illinois (5), Utah (5), Texas (4), Missouri (3), Wisconsin (3).
Genesis Financial & Payment Systems compared with other personal & payday lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | SoLo FundsPayday & personal loans | 27 | 29 | F |
| 2 | AAA Auto Title LoansPayday & personal loans | 77 | 29 | B |
| 3 | PowerpayPayday & personal loans | 55 | 26 | C |
| 4 | AmeriCashPayday & personal loans | 10 | 26 | F |
| 5 | DLC, LLCPayday & personal loans | 63 | 26 | C |
| 6 | Boost Your ScorePayday & personal loans | 45 | 25 | D |
| 7 | Special FinancingPayday & personal loans | 60 | 25 | C |
| 8 | Genesis Financial & Payment SystemsPayday & personal loans | - | 0 | - |
Compare side by side: Genesis Financial & Payment Systems vs SoLo Funds · Genesis Financial & Payment Systems vs AAA Auto Title Loans · Genesis Financial & Payment Systems vs Powerpay · Genesis Financial & Payment Systems vs AmeriCash
What people say about Genesis Financial & Payment Systems
All experiencesNo experiences with Genesis Financial & Payment Systems yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Genesis Financial & Payment Systems complaints
Full logQuestions about Genesis Financial & Payment Systems
How many complaints does Genesis Financial & Payment Systems have?
Genesis Financial & Payment Systems has 23 complaints on record since June 2014, including 0 in the last 12 months and 0 in the last 30 days.
Does Genesis Financial & Payment Systems respond to complaints?
Yes. Genesis Financial & Payment Systems answered 91.3% of its complaints on time (within 15 days) and closed 4% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Genesis Financial & Payment Systems?
The most common problems are communication tactics (5), struggling to pay your loan (4), problems when you are unable to pay (3).
Is Genesis Financial & Payment Systems legit?
Genesis Financial & Payment Systems is a real company with a public complaint record: consumers have complained about it 23 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Genesis Financial & Payment Systems legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Genesis Financial & Payment Systems?
Complain to Genesis Financial & Payment Systems in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Genesis Financial & Payment Systems complaints come from?
Most come from Illinois (5), Utah (5), Texas (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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