Payment company · complaint record
Grey complaints
Filed under Grey Inc
Consumers have filed 16 complaints about Grey since 2025, 8 of them in the last 12 months. It answered 37.5% on time and closed 0% with relief for the customer. The most common problem is other transaction problem. It is the 31st most complained-about of 72 payment apps & money transfer services this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 16
- Last 12 months
- 8
- Answered on time
- 37.5%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #31 of 72
Since January 2025
new vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Sep 19, 2026
Most complained-about payment apps & money transfer services
Grey complaints by month
The busiest month was May 2025 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Grey answered all time
- Closed with explanation1593.8%
- Untimely response16.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Grey complaints are about
Top Grey problems
Grey compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | GreyMoney transfers & apps | - | 8 | - |
Compare side by side: Grey vs Ria Envia · Grey vs Bill.Com · Grey vs Global Tel*Link · Grey vs Airtm
What people say about Grey
All experiencesNo experiences with Grey yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Grey complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 19, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Jun 20, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | No timely reply |
| Apr 7, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Apr 3, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Mar 1, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Jan 22, 2026 | Money transfers & apps | Confusing or missing disclosures | Explained |
| Dec 19, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Nov 26, 2025 | Money transfers & apps | Fraud or scam | Explained |
| Oct 1, 2025 | Money transfers & apps | Wrong amount charged or received | Explained |
| Aug 24, 2025 | Money transfers & apps | Confusing or missing disclosures | Explained |
| Jun 22, 2025 | Money transfers & apps | Other transaction problem | Explained |
| May 29, 2025 | Money transfers & apps | Other transaction problem | Explained |
Questions about Grey
How many complaints does Grey have?
Grey has 16 complaints on record since January 2025, including 8 in the last 12 months and 0 in the last 30 days. That makes it number 1,571 of every company by complaints this year.
Does Grey respond to complaints?
Yes. Grey answered 37.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Grey?
The most common problems are other transaction problem (5), fraud or scam (3), confusing or missing disclosures (2).
Is Grey legit?
Grey is a real company with a public complaint record: consumers have complained about it 16 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Grey legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Grey?
Complain to Grey in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Grey complaints come from?
Most come from Maryland (1), New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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