Complaint log
Guaranteed Rate complaint log
The newest complaints about Guaranteed Rate, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 14, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jul 15, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jul 11, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jul 8, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jul 3, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 28, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 12, 2024 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jun 4, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 27, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| May 25, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| May 16, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| May 14, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 3, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| May 3, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Apr 18, 2024 | Mortgages | Closing on a mortgageSetting up an escrow account for taxes and insurance | Explained |
| Apr 9, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Mar 25, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 24, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Mar 13, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Mar 6, 2024 | Debt relief & credit repair | Confusing or missing disclosures | Explained |
| Feb 9, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Feb 3, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jan 31, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 23, 2024 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jan 22, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Dec 27, 2023 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Dec 26, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 29, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 29, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 22, 2023 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Nov 21, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Nov 5, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Nov 3, 2023 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 25, 2023 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 25, 2023 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Oct 19, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 18, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 17, 2023 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 16, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Oct 3, 2023 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Sep 29, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 22, 2023 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 15, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Aug 25, 2023 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Aug 23, 2023 | Mortgages | Trouble during payment process | Explained |
| Aug 17, 2023 | Mortgages | Trouble during payment process | Explained |
| Aug 16, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 11, 2023 | Mortgages | Trouble during payment process | Explained |
| Aug 11, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Aug 11, 2023 | Mortgages | Closing on a mortgage | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works