Mortgages
Guild mortgages complaints
Consumers have filed 713 complaints about Guild's mortgages, 179 in the last 12 months (+171%). Guild answered 97.8% on time and closed 3% with relief. See the whole Guild record.
Guild against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Guild | 179 | 97.8% | 3% |
Latest Guild mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 14, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 14, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 12, 2026 | Mortgages | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Jul 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Jul 9, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 8, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jul 6, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 4, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jul 3, 2026 | Mortgages | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Jun 27, 2026 | Mortgages | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jun 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jun 24, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 24, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 22, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 22, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 12, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 10, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 9, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Jun 8, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 3, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| May 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 30, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Fixed |
| May 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 27, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| May 20, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 19, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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