Hanna against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Hanna | 1 | new | 100% | 0% | 17 |
Every mortgage company ranked
Latest Hanna mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jul 17, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | OH | Explained | Yes |
| Oct 24, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | OH | Explained | Yes |
| Sep 23, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | OH | Explained | Yes |
| Jul 24, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | OH | Money back | Yes |
| Oct 17, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | OH | Explained | Yes |
| Dec 15, 2023 | Mortgages | Closing on a mortgageFees or costs after closing | PA | Explained | Yes |
| Jan 19, 2023 | Mortgages | Closing on a mortgage | OH | Money back | Yes |
| Sep 13, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | VA | Explained | Yes |
| Jul 21, 2020 | Mortgages | Closing on a mortgage | OH | Money back | Yes |
| Nov 7, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | PA | Explained | Yes |
| Jul 24, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | PA | Explained | Yes |
| Aug 19, 2018 | Mortgages | Closing on a mortgage | PA | Explained | Yes |
| Aug 21, 2017 | Mortgages | Closing on a mortgage | OH | Explained | Yes |
| Aug 6, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OH | Explained | Yes |
| Jun 1, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | PA | Explained | Yes |
| Jan 12, 2016 | Mortgages | Application, originator, mortgage broker | PA | Money back | Yes |
| Oct 15, 2013 | Mortgages | Settlement process and costs | PA | Money back | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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