Complaint log
Hilltop complaint log
The newest complaints about Hilltop, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 27, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 17, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 6, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jul 1, 2024 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 1, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 20, 2024 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jun 19, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 4, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 3, 2024 | Mortgages | Trouble during payment processFees charged | Explained |
| May 21, 2024 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| May 9, 2024 | Payday & personal loans | Getting the loan | Explained |
| Mar 15, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Mar 14, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Mar 9, 2024 | Mortgages | Closing on a mortgageSetting up an escrow account for taxes and insurance | Explained |
| Mar 8, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 6, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 2, 2024 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Feb 13, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 9, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Feb 5, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 26, 2024 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Jan 22, 2024 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jan 4, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Dec 10, 2023 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Nov 18, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Oct 5, 2023 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 3, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Sep 5, 2023 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Aug 16, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Money back |
| Aug 15, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 9, 2023 | Bank accounts | Problem caused by your funds being lowBounced checks or returned payments | Explained |
| Aug 2, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jul 26, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jul 25, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jul 14, 2023 | Mortgages | Trouble during payment process | Explained |
| Jul 10, 2023 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Jun 13, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Jun 12, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 6, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| May 25, 2023 | Mortgages | Trouble during payment process | Explained |
| May 4, 2023 | Mortgages | Trouble during payment process | Explained |
| May 2, 2023 | Mortgages | Trouble during payment process | Explained |
| Apr 28, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Apr 19, 2023 | Mortgages | Trouble during payment process | Explained |
| Apr 15, 2023 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Apr 12, 2023 | Mortgages | Closing on a mortgage | Explained |
| Mar 8, 2023 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Feb 23, 2023 | Mortgages | Trouble during payment process | Explained |
| Jan 27, 2023 | Mortgages | Trouble during payment process | Explained |
| Jan 18, 2023 | Mortgages | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works